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Information phones and e-mails

We serve clients Mon–Thu from 8:30 a.m. to 4:30 p.m., Fri from 8:30 a.m. to 3:30 p.m.

Information phone lines may be temporarily overloaded. Thank you for your understanding.

Our information phones will not work on Wednesday, 1 May 2019 because of the public holiday.

Сonsultation to private clients and self-employed clients

phone: 880 0811   |   e-mail: eraklient@emta.ee   |   Skype: mta.eesti

 
Сonsultation to business clients and VAT consultation

phone: 880 0812   |   e-mail: ariklient@emta.ee

 
Customs information, e-Customs

phone: 880 0814   |   e-mail: tolliinfo@emta.ee

 
E-services, e-Tax

phone: 880 0815   |   e-mail: e-maks@emta.ee

 
Non-resident

e-mail: nonresident@emta.ee

 

Prices for information line calls are packet-based.

On calling from abroad to the information lines you should dial the Estonian area code +372 at the front of the number.

You can phone to our Skype account only, we do not reply to text messages.
 

If you make a call, then:

  • to ensure better service phone calls are recorded
  • the average waiting time for a call is 25 seconds, at busy periods the call is placed on the waiting list
  • if it is necessary to gather information for the reply, we shall take your contact details and agree to a call-back time

If you send an e-mail, then:

  • we will answer you as soon as possible, but not later than within five working days

  • if it is necessary to gather information for the reply, we shall answer at the latest within 30 calendar days
  • please add your contact phone number to your e-mail

Please note that:

  • we shall not provide the information on tax secrecy because by the phone call or by the e-mail we cannot identify the person who has made the inquiry and therefore the data may reach a third person
  • we serve you in Estonian, but according to the needs and possibilities in some other language as well
     
22.04.2019