Introduction and structure

Our goal is to offer convenient and efficient tax services and protection of economic environment for the benefit of people, enterprises and the Estonian state.

We have set a target to make Estonia a country with the highest voluntary tax compliance in Europe. In order to achieve this, we have set four main strategic direction with the help of which we define our day-by-day operative activities and leading our organisation towards the desired vision:

• willingness to pay taxes: we will increase the willingness to pay taxes in Estonian society by being a trustworthy cooperation partner to taxpayers.
• simple and convenient public services: we will offer all taxpayers streamlined means to perform their obligations. Services provided by the ETCB motivate people to comply with their tax and customs obligations in a correct manner.
• equal tax competition and protection of society: surveillance over problematic taxpayers is efficient and systematic. Tax evasion and avoidance is complicated, cumbersome and expensive.
• pioneering organisation and developing people: in order to achieve our organisation’s objectives, we are working professionally with commitment and in collaboration.

Triin Raaper is the Deputy Director General of services since June 2019.

From September to November 2021 and from September 2020 to January 2021, Triin Raaper was the Deputy Director General in the capacity of Director General. She was the head of the Service Department since January 2017 to May 2017.

Triin Raaper has previously held the positions of a head of the Revenue Department at the Estonian Tax and Customs Board and a head of the General Proceedings Division of the Recovery Department at the Northern Tax and Customs Centre, and worked in the Recovery Department of the Tallinn Tax Office for Legal Entities.

Triin Raaper was born on 10 March 1981. She has graduated from the Faculty of Economics of Tallinn School of Economics in speciality of taxation and the Estonian Business School in speciality of International business administration.

The duties of the Director General and the Deputy Director General of services are stated in the statutes of the ETCB.

Deputy Director General

Rivo Reitmann is the Deputy Director General of the Estonian Tax and Customs Board (ETCB) since October 2016 (Deputy Director General of supervision since June 2019). Rivo Reitmann was the Deputy Director General in the capacity of Director General since January 2017 to May 2017.

Rivo Reitmann has previously worked as the head of the Service Department (2011–2016), a chief specialist of the Service Department in ETCB, a chief specialist of the Tax Department in the Estonian Tax Board and an inspector of the Tax Department in Tallinn Tax Office for Legal Entities.

Rivo Reitmann was born on 9 June 1979. He has graduated from the Faculty of Economics of Tallinn School of Economics (2001) in speciality of taxation and the Estonian Entrepreneurship University of Applied Sciences (2015) in speciality of business management.

In 2014, Rivo Reitmann was awarded the 1st Class Badge of Honour of the ETCB.

The duties of the Deputy Director General of supervision are stated in the statutes of the ETCB.