Technical support

From this page you can find help with any technical issues that may occur when using the e-services environment e-MTA.

If entering into the e-services environment or the use of services fails

  • Sign in may fail due to an outdated link previously saved.
    Access the e-services environment e-MTA through the links on our website.
  • First, clear your browser cache. You can find a guide to clear the cache of the most common web browsers from the ID-help website:
  • It may also help if you try to enter the e-services environment by using another browser.
  • If the previous steps do not help and the use of e-services is still disrupted, save a screenshot of the error message, which would also show the browser's address bar. Send it to us either in the e-services environment e-MTA by selecting Communication – Correspondence from its menu or by e-mail at [email protected]. Also indicate the time you received the error.
EMTA kõnekeskus

If signing in the e-services environment with an ID-card fails

  • Make sure your ID-card and card reader are working properly.
  • Make sure your web browsers are set up correctly.
  • Try clearing your browser cache.
  • Perhaps some other software is interfering with the use of the ID-card?
  • Try reinstalling the ID software.

More information and instructions on the id.ee website.

Windows 7

Windows 7 users are advised to upgrade their operating system as Windows 7 is no longer a supported operating system and the manufacturer has stopped providing support.

More information on the id.ee website
List of supported operating systems

As an alternative solution, authentication in e-services is possible by using Smart-ID or Mobile-ID on a mobile phone.

Apple Safari

Please note that if you use the Safari web browser on an Apple computer, problems with the ID-card authentication occur when signing in to the e-services environment e-MTA. We recommend using the web browsers Google Chrome and Firefox or the mobile-ID service for authentication.

Instructions for using mobile-ID and the most common error messages can be found on the id.ee website.

You can read about Smart-ID frequently asked questions and error messages on the Smart-ID website.

E-MTA security requirements

  • If the user does not perform operations on the e-MTA portal within 25 minutes, the session shall expire and the user shall be automatically signed out of the e-MTA portal.

  • If the user’s electronic means of identification or the passwords thereof have been stolen, lost or become known to a third party not entitled to use them or if some other security risk has become apparent, the user shall notify this immediately to the Estonian Tax and Customs Board by e-mailing to [email protected] or by telephoning 880 0815.

  • The Estonian Tax and Customs Board shall temporarily block the user’s access to the e-MTA portal if a security risk has been detected or if the user has notified the Estonian Tax and Customs Board about the loss of their means of authentication or the passwords thereof.

  • For their access to the e-MTA portal to be restored, the user shall submit a written application to the Estonian Tax and Customs Board.

  • The Estonian Tax and Customs Board shall restore the user’s access not later than by 12 midday on the workday following the day of the receipt of the application.

  • The Estonian Tax and Customs Board shall record the user’s actions on the e-MTA portal and, if needed, shall use the recordings to prove their actions.

  • The Estnian Tax and Customs Board shall not be liable for any direct or indirect loss or damage or other consequences resulting from the malfunctions or non-operation of the e-MTA portal if these are due to causes beyond the control of the Estonian Tax and Customs Board, for example, power outages, malfunctions of communication lines, natural disasters or the like.

If you experience any problems with using ID-card on the web, check your browser settings. 

Turning off the automatic translation of Google Chrome web browser

The e-services environment e-MTA is available in Estonian, English and Russian. If you use Google Chrome web browser to sign in to the e-MTA, please make sure that the automatic translation of websites has been disabled.

To turn off the automatic translation of Chrome

  1. Press the button with three dots in the top right corner of the browser (Customize and control Google Chrome).
  2. Select SettingsAdvancedLanguages, and then Language.
  3. Turn off Offer to translate pages that aren't in a language you read.
  4. Close the browser and open it again.

Last updated: 31.03.2023

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