If you experience difficulties accessing the e-services environment or using the services
- The signing in may fail due to an outdated link that was previously saved.
Enter the e-services environment e-MTA via the links on our website. - If authentication fails when logging in to the e-services environment, you can find help and instructions on the website of the authentication tool:
- If using the services fails, clear your device’s browser cache. The instructions for cleaning the cache of the most common web browsers can be found on the ID-Help Centre website:
- It can also help if you use another browser to access the e-services environment.
If the previous steps do not help and the use of e-services is still disrupted, then:
- please save a screenshot of the error message showing the address bar of your browser,
- indicate also the time when the error message was received; and
- send it to us in the e-services environment e-MTA via Communication – Correspondence
or by e-mail to customer support.
Turning off automatic translation in Google Chrome
The e-services environment e-MTA is available in Estonian, English and Russian. If you use Google Chrome to sign in to the e-MTA, please make sure that automatic translation of web pages is turned off.
More about turning off translation in Google Chrome.
Last updated: 27.03.2026
