NB! On 24 May our information lines and service bureaus are available from 10:00.
Service bureaus
We serve clients Mon–Thu 8:30–16:30, Fri 8:30–15:30.
In the interests of preserving the health of customers and the staff, the service rooms have a 2+2 rule. The service bureaus are closed for disinfection of office surfaces from 12:00 to 12:30.
Service bureaus are closed last Friday of each month. To receive service in the bureaus last Friday of a month, please book the time by phone +372 880 0811 or +372 880 0812 at least on the previous working day. Customer support functions as usual in border crossing points.
Haapsalu service bureau
- Jaama 17, 90507 Haapsalu
- emta@emta.ee
-
Mon–Thurs 8:30–16:30 Fri 8:30–15:30

Services
- payments with debit and credit cards
- issue of certificates and copies of documents
- management of the e-MTA access permissions
- issue of income tax returns completed beforehand
- reception of customs declarations (incl. postal parcels) of a private client in exceptional cases
- the possibility to use a client’s computer
- consultation with clients
- renewal of contact information
- reception of tax returns and documents
- taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
- payment of tax arrears in instalments
- confirmation of certificates of origin
Jõgeva service bureau
- Suur 3, 48306 Jõgeva
- emta@emta.ee
-
Mon–Thurs 8:30–16:30 Fri 8:30–15:30

Services
- payments with debit and credit cards
- issue of certificates and copies of documents
- management of the e-MTA access permissions
- issue of income tax returns completed beforehand
- the possibility to use a client’s computer
- consultation with clients
- renewal of contact information
- reception of tax returns and documents
- taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
- payment of tax arrears in instalments
Jõhvi service bureau
- Rahu 3, 41599 Jõhvi
- emta@emta.ee
-
Mon–Thurs 8:30–16:30 Fri 8:30–15:30

Services
- payments with debit and credit cards
- issue of certificates and copies of documents
- management of the e-MTA access permissions
- issue of income tax returns completed beforehand
- preparing customs declarations (incl. postal parcels) of a private client in exceptional cases
- the possibility to use a client’s computer
- consultation with clients
- renewal of contact information
- reception of tax returns and documents
- taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
- payment of tax arrears in instalments
Kuressaare service bureau
- Tallinna 58, 93819 Kuressaare
- emta@emta.ee
-
Mon–Thurs 8:30–16:30 Fri 8:30–15:30
-
Customs Institution Code: EE3300EE

Services
- payments with debit and credit cards
- issue of certificates and copies of documents
- management of the e-MTA access permissions
- issue of income tax returns completed beforehand
- preparing customs declarations (incl. postal parcels) of a private client in exceptional cases
- the possibility to use a client’s computer
- consultation with clients
- renewal of contact information
- reception of tax returns and documents
- taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
- payment of tax arrears in instalments
- confirmation of certificates of origin and certification of Community status of goods
- registration of transit declarations and reception of customs declarations of a business client (replacement operation)
- declaration of intra-Community acquisition of a new transport vehicle
Kärdla service bureau
- Leigri väljak 5, 92412 Kärdla
- emta@emta.ee
-
Mon–Thurs 8:30–16:30 Fri 8:30–15:30

Services
- payments with debit and credit cards
- issue of certificates and copies of documents
- management of the e-MTA access permissions
- issue of income tax returns completed beforehand
- the possibility to use a client’s computer
- consultation with clients
- renewal of contact information
- reception of tax returns and documents
- taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
- payment of tax arrears in instalments
- confirmation of certificates of origin and certification of Community status of goods
Narva service bureau
- Vestervalli 7, 20307 Narva
- emta@emta.ee
-
Mon–Thurs 8:30–16:30 Fri 8:30–15:30
Customs Institution Code: EE5100EE

Services
- payments with debit and credit cards
- issue of certificates and copies of documents
- management of the e-MTA access permissions
- issue of income tax returns completed beforehand
- preparing customs declarations (incl. postal parcels) of a private client in exceptional cases
- the possibility to use a client’s computer
- consultation with clients
- renewal of contact information
- reception of tax returns and documents
- taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
- payment of tax arrears in instalments
- confirmation of certificates of origin and certification of Community status of goods
- registration of transit declarations and reception of customs declarations of a business client (replacement operation)
- declaration of intra-Community acquisition of a new transport vehicle
Paide service bureau
- Tallinna 18, 72711 Paide
- emta@emta.ee
-
Mon–Thurs 8:30–16:30 Fri 8:30–15:30

Services
- payments with debit and credit cards
- issue of certificates and copies of documents
- management of the e-MTA access permissions
- issue of income tax returns completed beforehand
- the possibility to use a client’s computer
- consultation with clients
- renewal of contact information
- reception of tax returns and documents
- taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
- payment of tax arrears in instalments
- confirmation of certificates of origin
Põlva service bureau
- Kesk 20, 63308 Põlva
- emta@emta.ee
-
Mon–Thurs 8:30–16:30 Fri 8:30–15:30
On Tuesday, 17 May 2022, the Põlva service bureau will be closed from 11:00 to 13:00.

Services
- payments with debit and credit cards
- issue of certificates and copies of documents
- management of the e-MTA access permissions
- issue of income tax returns completed beforehand
- the possibility to use a client’s computer
- consultation with clients
- renewal of contact information
- reception of tax returns and documents
- taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
- taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
- payment of tax arrears in instalments
- confirmation of certificates of origin and certification of Community status of goods
Pärnu service bureau
- Riia mnt 233a, 80042 Pärnu
- emta@emta.ee
-
Mon–Thurs 8:30–16:30 Fri 8:30–15:30
Customs Institution Code: EE3300EE

Services
- payments with debit and credit cards
- issue of crtificates and copies of documents
- management of the e-MTA access permissions
- issue of income tax returns completed beforehand
- preparing customs declarations (incl. postal parcels) of a private client in exceptional cases
- the possibility to use a client’s computer
- consultation with clients
- renewal of contact information
- reception of tax returns and documents
- taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
- payment of tax arrears in instalments
- confirmation of certificates of origin and certification of Community status of goods
- registration of transit declarations and reception of customs declarations of a business client (replacement operation)
- declaration of intra-Community acquisition of a new transport vehicle
Rakvere service bureau
- Laada 4a, 44310 Rakvere
- emta@emta.ee
-
Mon–Thurs 8:30–16:30 Fri 8:30–15:30
-
On Friday, 20 May 2022, the Rakvere service bureau will be open from 8:30 to 13:00.
-
Customs Institution Code: EE5100EE

Services
- payments with debit and credit cards
- issue of certificates and copies of documents
- management of the e-MTA access permissions
- issue of income tax returns completed beforehand
- preparing customs declarations (incl. postal parcels) of a private client in exceptional cases
- the possibility to use a client’s computer
- consultation with clients
- renewal of contact information
- reception of tax returns and documents
- taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
- application of the exemptions from taxes
- confirmation of certificates of origin and certification of Community status of goods
- registration of transit declarations and reception of customs declarations of a business client (replacement operation)
- declaration of intra-Community acquisition of a new transport vehicle
Rapla service bureau
- Tallinna mnt 14, 79513 Rapla
- emta@emta.ee
-
Mon–Thurs 8:30–16:30 Fri 8:30–15:30

Services
- payments with debit and credit cards
- issue of certificates and copies of documents
- management of the e-MTA access permissions
- issue of income tax returns completed beforehand
- the possibility to use a client’s computer
- consultation with clients
- renewal of contact information
- reception of tax returns and documents
- taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
- payment of tax arrears in instalments
- confirmation of certificates of origin
Tallinna service bureau
- Lõõtsa 8a, 15176 Tallinn
-
Ülemiste City, Nurkse building
- emta@emta.ee
-
Mon–Thurs 8:30–16:30 Fri 8:30–15:30

Nearest stops: bus stop Lõõtsa, tram stop Ülemiste linnak, train stop Ülemiste.
Parking information of Ülemiste City
Services
- payments with debit and credit cards
- issue of certificates and copies of documents
- management of the e-MTA access permissions
- issue of income tax returns completed beforehand
- the possibility to use a client’s computer
- consultation with clients
- renewal of contact information
- reception of tax returns and documents
- taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
- payment of tax arrears in instalments
Tartu service bureau
- Sõpruse pst 4, 50050 Tartu
- emta@emta.ee
-
Mon–Thurs 8:30–16:30 Fri 8:30–15:30
Customs Institution Code: EE4100EE

Services
- payments with debit and credit cards
- issue of certificates and copies of documents
- management of the e-MTA access permissions
- issue of income tax returns completed beforehand
- preparing customs declarations (incl. postal parcels) of a private client in exceptional cases
- the possibility to use a client’s computer
- consultation with clients
- renewal of contact information
- reception of tax returns and documents
- taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
- payment of tax arrears in instalments
- confirmation of certificates of origin and certification of Community status of goods
- registration of transit declarations and reception of customs declarations of a business client (replacement operation)
- declaration of intra-Community acquisition of a new transport vehicle
Valga service bureau
- Viljandi 23, 68206 Valga
- emta@emta.ee
-
Mon–Thurs 8:30–16:30 Fri 8:30–15:30
Customs Institution Code: EE4100EE

Services
- payments with debit and credit cards
- issue of certificates and copies of documents
- management of the e-MTA access permissions
- issue of income tax returns completed beforehand
- preparing customs declarations (incl. postal parcels) of a private client in exceptional cases
- the possibility to use a client’s computer
- consultation with clients
- renewal of contact information
- reception of tax returns and documents
- taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
- payment of tax arrears in instalments
- confirmation of certificates of origin and certification of Community status of goods
- registration of transit declarations and reception of customs declarations of a business client (replacement operation)
- declaration of intra-Community acquisition of a new transport vehicle
Viljandi service bureau
- Lossi 19, 71020 Viljandi
- emta@emta.ee
-
Mon–Thurs 8:30–16:30 Fri 8:30–15:30

Services
- payments with debit and credit cards
- issue of certificates and copies of documents
- management of the e-MTA access permissions
- issue of income tax returns completed beforehand
- reception of customs declarations (incl. postal parcels) of a private client in exceptional cases
- the possibility to use a client’s computer
- consultation with clients
- renewal of contact information
- reception of tax returns and documents
- taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
- payment of tax arrears in instalments
- confirmation of certificates of origin and certification of Community status of goods
- declaration of intra-Community acquisition of a new transport vehicle
Võru service bureau
- Põllu 2, 65606 Võru
- emta@emta.ee
-
Mon–Thurs 8:30–16:30 Fri 8:30–15:30
Customs Institution Code: EE4100EE

Services
- payments with debit and credit cards
- issue of certificates and copies of documents
- management of the e-MTA access permissions
- issue of income tax returns completed beforehand
- preparing customs declarations (incl. postal parcels) of a private client in exceptional cases
- the possibility to use a client’s computer
- consultation with clients
- renewal of contact information
- reception of tax returns and documents
- taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
- payment of tax arrears in instalments
- confirmation of certificates of origin and certification of Community status of goods
- registration of transit declarations and reception of customs declarations of a business client (replacement operation)
- declaration of intra-Community acquisition of a new transport vehicle
Airport Customs Office
- Valukoja 32/3, 11415 Tallinn
- +372 676 1809
- ee131@emta.ee
-
Mon–Fri 8:30–16:15, the service place personnel is available via e-mail and telephone until 20:00
Sat–Sun (incl. public holidays) closed, the service place personnel is available via e-mail and telephone 9:15–16:45
Payment terminal for card payments and cash desk are open Mon–Fri 8:30–15:30.
Customs Institution Code: EE1310EE
Private customers are asked to declare electronically or through a customs agency. Business customers are asked to prepare customs clearance via electronic channels.
Services
- cash desk (debit card, credit card and cash payments)
- providing clients consultation on customs matters
- issue and approval of the certificates of origin and certification of the Community status of goods
- verification of the documents certifying the customs status of goods
- determination and acceptance of individual guarantees
Airport Customs Control Unit
- Tartu mnt 101, 10112 Tallinn
- +372 676 1801
- lennujaam@emta.ee
-
Mon–Sun twenty-four hours
Customs Institution Code: EE1111EE

Services
- cash desk (debit card, credit card and cash payments)
- providing clients consultation on customs matters
- checking and clearance of tax-free goods
- receipt and acceptance of customs declarations (except the declarations concerning postal consignments and motor vehicles)
- checking road toll payments for heavy goods vehicles
Koidula Railway Border Crossing Point
- Koidula küla, 64004 Setomaa vald, Võru maakond
- +372 676 4486
- louna.vahetusevanem@emta.ee
-
Mon–Sun twenty-four hours
Customs Institution Code: EE4810EE

Services
- providing clients consultation on customs matters
- receipt and acceptance of customs declarations
- determination and acceptance of individual guarantees
Koidula Road Border Crossing Point
- Koidula küla, 64004 Setomaa vald, Võru maakond
- +372 676 4481
- louna.vahetusevanem@emta.ee
-
Mon–Sun twenty-four hours
Customs Institution Code: EE4800EE

Services
- cash desk (debit card, credit card and cash payments)
- organisation and performing of customs examination of goods and vehicles, incl. verification of transport permits
- customs clearance of travellers, and of goods and personal effects accompanying them
- preparing border insurance for vehicles
- checking and clearance of tax-free goods
- receipt and acceptance of customs declarations
- determination and acceptance of individual guarantees
- checking road toll payments for heavy goods vehicles
Luhamaa Road Border Crossing Point
- Luhamaa, Lütä küla, 65018 Setomaa vald, Võru maakond
- +372 676 4462
- louna.vahetusevanem@emta.ee
-
Mon–Sun twenty-four hours
Customs Institution Code: EE4700EE

Services
- cash desk (debit card, credit card and cash payments)
- providing clients consultation on customs matters
- customs clearance of travellers, and of goods and personal effects accompanying them
- preparing border insurance for vehicles
- checking and clearance of tax-free goods
- receipt and acceptance of customs declarations
- determination and acceptance of individual guarantees
- checking road toll payments for heavy goods vehicles
Muuga Customs Office
Customs clearance
- Veose 4, 74115 Maardu
- +372 676 4811 / +372 676 4816
- muuga.pp@emta.ee / ee121@emta.ee
-
Mon–Sat from 8:30 to 19:30

Vessel Traffic Centre
- +372 676 4837
- laevad.pohja@emta.ee
-
Mon–Sun twenty-four hours, the customs officials are available via e-mail and telephone
Free zone border
- Põhjaranna tee 21, 74114 Maardu
- +372 676 4816
-
Mon–Sun 8:00–20:00
Customs Institution Code: EE1210EE
Customs clearance is requested to perform through electronic channels.
Services
- payments with debit and credit cards
- providing clients consultation on customs matters
- clearance of the documents of ships and boats at entering into and leaving from inland maritime waters, harbours and navigable waters of transboundary water bodies belonging under jurisdiction of Estonia
- issuing of the certificates of origin
- customs clearance of travellers, and of goods and personal effects accompanying them
- receipt and acceptance of customs declarations (except the declarations concerning postal consignments)
- verification of the documents certifying the customs status of goods
- determination and acceptance of individual guarantees
- checking road toll payments for heavy goods vehicles
Narva Railway Border Crossing Point
- Vaksali 14, 20308 Narva
- +372 676 3691 / +372 676 3693
- EE5600@emta.ee
-
Mon–Sun twenty-four hours
Customs Institution Code: EE5500EE

Services
- customs clearance of travellers, and of goods and personal effects accompanying them
- checking and clearance of tax-free goods
- receipt and acceptance of customs declarations
- determination, acceptance and release of individual guarantees
- checking road toll payments for heavy goods vehicles
Narva Road Border Crossing Point
- Peterburi mnt 1, 20308 Narva
- +372 676 3800 / +372 676 3850
- EE5600@emta.ee
-
Mon–Sun twenty-four hours
Customs Institution Code: EE5600EE

Services
- cash desk (debit card, credit card and cash payments)
- providing clients consultation on customs matters
- checking travel documents
- customs clearance of travellers, and of goods and personal effects accompanying them
- issuing of border insurance for vehicles
- checking and clearance of tax-free goods
- receipt and acceptance of customs declarations
- determination, acceptance and release of individual guarantees
- checking road toll payments for heavy goods vehicles
Narva-2 Border Crossing Point (for pedestrians only)
- Kose 6, 20103 Narva
- +372 676 3018
- emta@emta.ee
-
in summer: Mon–Sun 8:00–20:00, in winter: Mon–Sun 7:00–19:00

Services
- the transport of goods is not allowed at the border crossing point and customs clearance is not carried out
- consulting border-crossers on customs matters
- performing customs examination of travellers
Paldiski Border Crossing Point
- Lõunasadama tee 11, 76806 Paldiski (Lõunasadam)
- +372 676 4853 / +372 676 4858
- ee116@emta.ee
-
Mon, Wed, Fri 8:30–16:30
Customs Institution Code: EE1160EE
Customs clearance is requested to perform through electronic channels.
If customer service is not available on site and electronic channels are not available, please contact the Muuga Customs Office at Veose 4, Maardu or Põhjaranna tee 21, Maardu. If you want to terminate the transit, please contact an economic operator with the authorised consignee status issued by customs.

Services
- payments with debit and credit cards
- providing clients consultation on customs matters
- issuing of the certificates of origin
- customs clearance of travellers, and of goods and personal effects accompanying them
- receipt and acceptance of customs declarations (except the declarations concerning postal consignments)
- verification of the documents certifying the customs status of goods
- determination and acceptance of individual guarantees
- checking road toll payments for heavy goods vehicles
Harbours Customs Control Unit
- Uus-Sadama 24, 10111 Tallinn
- +372 676 4765 / +372 5347 8643
- sadamate.kontroll@emta.ee
-
Mon–Sun by prior appointment
Customs Institution Code: EE1113EE

Services
- providing clients consultation on customs matters
- checking and clearance of tax-free goods
- receipt and acceptance of customs declarations during clearance of ship’s stores
- checking road toll payments for heavy goods vehicles
Sillamäe Customs Office
- Tööstuse 14, 40231 Sillamäe
- +372 676 2561 / +372 676 2562 / +372 5692 3403 / +372 5692 3574
- sillamae.toll@emta.ee
-
The free zone border is open Mon–Sun twenty-four hours, the Customs Office is open Mon–Sun twenty-four hours
Customs Institution Code: EE5130EE
Customs clearance is requested to perform through electronic channels.

Services
- payments with debit and credit cards
- providing clients consultation on customs matters
- provision of necessary information to customers helping them to comply with the customs rules
- carrying out technical inspection prior to issuing approval certificates for road vehicles and containers, issuing and renewing approval certificates (on the basis of pre-registration)
- issue and approval of the certificates of origin and certification of the Community status of goods
- customs clearance of travellers, and of goods and personal effects accompanying them
- checking and clearance of tax-free goods
- receipt and acceptance of customs declarations
- determination and acceptance of individual guarantees
- receipt and acceptance of aid applications and customs declarations relating to the CAP goods
- declaration of intra-Community acquisition of a new transport vehicle
- checking road toll payments for heavy goods vehicles
Last updated: 09.05.2022