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Service points

Here you will find the addresses, opening hours and information about the services provided by the service bureaus and customs offices of the Estonian Tax and Customs Board.

     

NB! On 24 May our information lines and service bureaus are available from 10:00.

Service bureaus

We serve clients Mon–Thu 8:30–16:30, Fri 8:30–15:30.

In the interests of preserving the health of customers and the staff, the service rooms have a 2+2 rule. The service bureaus are closed for disinfection of office surfaces from 12:00 to 12:30.

Service bureaus are closed last Friday of each month. To receive service in the bureaus last Friday of a month, please book the time by phone +372 880 0811 or +372 880 0812 at least on the previous working day. Customer support functions as usual in border crossing points.

Haapsalu service bureau

Haapsalu teenindusbüroo

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • reception of customs declarations (incl. postal parcels) of a private client in exceptional cases
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin

Jõgeva service bureau

Jõgeva teenindusbüroo

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments

Jõhvi service bureau

Jõhvi teenindusbüroo

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • preparing customs declarations (incl. postal parcels) of a private client in exceptional cases
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments

Kuressaare service bureau

Kuressaare teenindusbüroo

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • preparing customs declarations (incl. postal parcels) of a private client in exceptional cases
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin and certification of Community status of goods
  • registration of transit declarations and reception of customs declarations of a business client (replacement operation)
  • declaration of intra-Community acquisition of a new transport vehicle

Kärdla service bureau

Kärdla teenindusbüroo

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin and certification of Community status of goods

Narva service bureau

Customs Institution Code: EE5100EE

Cargo sealing and waiting area for lorries in Narva (map) | 214.75 KB | pdf
Narva teenindusbüroo

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • preparing customs declarations (incl. postal parcels) of a private client in exceptional cases
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin and certification of Community status of goods
  • registration of transit declarations and reception of customs declarations of a business client (replacement operation)
  • declaration of intra-Community acquisition of a new transport vehicle

Paide service bureau

Paide teenindusbüroo

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin

Põlva service bureau

On Tuesday, 17 May 2022, the Põlva service bureau will be closed from 11:00 to 13:00.

Põlva teenindusbüroo

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin and certification of Community status of goods

Pärnu service bureau

Customs Institution Code: EE3300EE

Pärnu teenindusbüroo

Services

  • payments with debit and credit cards
  • issue of crtificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • preparing customs declarations (incl. postal parcels) of a private client in exceptional cases
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin and certification of Community status of goods
  • registration of transit declarations and reception of customs declarations of a business client (replacement operation)
  • declaration of intra-Community acquisition of a new transport vehicle

Rakvere service bureau

Rakvere teenindusbüroo

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • preparing customs declarations (incl. postal parcels) of a private client in exceptional cases
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • application of the exemptions from taxes
  • confirmation of certificates of origin and certification of Community status of goods
  • registration of transit declarations and reception of customs declarations of a business client (replacement operation)
  • declaration of intra-Community acquisition of a new transport vehicle

Rapla service bureau

Rapla teenindusbüroo

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin

Tallinna service bureau

Tallinna teenindusbüroo

Nearest stops: bus stop Lõõtsa, tram stop Ülemiste linnak, train stop Ülemiste.

Parking information of Ülemiste City

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments

Tartu service bureau

Customs Institution Code: EE4100EE

Cargo sealing and waiting area for lorries in Tartu (map) | 302.38 KB | pdf
Tartu teenindusbüroo

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • preparing customs declarations (incl. postal parcels) of a private client in exceptional cases
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin and certification of Community status of goods
  • registration of transit declarations and reception of customs declarations of a business client (replacement operation)
  • declaration of intra-Community acquisition of a new transport vehicle

Valga service bureau

Customs Institution Code: EE4100EE

Valga teenindusbüroo

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • preparing customs declarations (incl. postal parcels) of a private client in exceptional cases
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin and certification of Community status of goods
  • registration of transit declarations and reception of customs declarations of a business client (replacement operation)
  • declaration of intra-Community acquisition of a new transport vehicle

Viljandi service bureau

Viljandi teenindusbüroo

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • reception of customs declarations (incl. postal parcels) of a private client in exceptional cases
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin and certification of Community status of goods
  • declaration of intra-Community acquisition of a new transport vehicle

Võru service bureau

Customs Institution Code: EE4100EE

Cargo sealing and waiting area for lorries in Võru (map) | 289.85 KB | pdf
Võru teenindusbüroo

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • preparing customs declarations (incl. postal parcels) of a private client in exceptional cases
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin and certification of Community status of goods
  • registration of transit declarations and reception of customs declarations of a business client (replacement operation)
  • declaration of intra-Community acquisition of a new transport vehicle

Customs offices

Airport Customs Office

  • Valukoja 32/3, 11415 Tallinn
  • +372 676 1809
  • ee131@emta.ee

  • Mon–Fri 8:30–16:15, the service place personnel is available via e-mail and telephone until 20:00
    Sat–Sun (incl. public holidays) closed, the service place personnel is available via e-mail and telephone 9:15–16:45

Payment terminal for card payments and cash desk are open Mon–Fri 8:30–15:30.

Customs Institution Code: EE1310EE

Private customers are asked to declare electronically or through a customs agency. Business customers are asked to prepare customs clearance via electronic channels.

Services

  • cash desk (debit card, credit card and cash payments)
  • providing clients consultation on customs matters
  • issue and approval of the certificates of origin and certification of the Community status of goods
  • verification of the documents certifying the customs status of goods
  • determination and acceptance of individual guarantees

Airport Customs Control Unit

Customs Institution Code: EE1111EE

Lennujaama tollikontrolli üksus

Services

  • cash desk (debit card, credit card and cash payments)
  • providing clients consultation on customs matters
  • checking and clearance of tax-free goods
  • receipt and acceptance of customs declarations (except the declarations concerning postal consignments and motor vehicles)
  • checking road toll payments for heavy goods vehicles

Koidula Railway Border Crossing Point

Customs Institution Code: EE4810EE

Koidula raudtee piiripunkt

Services

  • providing clients consultation on customs matters
  • receipt and acceptance of customs declarations
  • determination and acceptance of individual guarantees

Koidula Road Border Crossing Point

Customs Institution Code: EE4800EE

Koidula maantee piiripunkt

Services

  • cash desk (debit card, credit card and cash payments)
  • organisation and performing of customs examination of goods and vehicles, incl. verification of transport permits
  • customs clearance of travellers, and of goods and personal effects accompanying them
  • preparing border insurance for vehicles
  • checking and clearance of tax-free goods
  • receipt and acceptance of customs declarations
  • determination and acceptance of individual guarantees
  • checking road toll payments for heavy goods vehicles

Luhamaa Road Border Crossing Point

Customs Institution Code: EE4700EE

Luhamaa maantee piiripunkt

Services

  • cash desk (debit card, credit card and cash payments)
  • providing clients consultation on customs matters
  • customs clearance of travellers, and of goods and personal effects accompanying them
  • preparing border insurance for vehicles
  • checking and clearance of tax-free goods
  • receipt and acceptance of customs declarations
  • determination and acceptance of individual guarantees
  • checking road toll payments for heavy goods vehicles

Muuga Customs Office

Customs clearance
Vessel Traffic Centre
Free zone border

Customs Institution Code: EE1210EE

Customs clearance is requested to perform through electronic channels.

Services

  • payments with debit and credit cards
  • providing clients consultation on customs matters
  • clearance of the documents of ships and boats at entering into and leaving from inland maritime waters, harbours and navigable waters of transboundary water bodies belonging under jurisdiction of Estonia
  • issuing of the certificates of origin
  • customs clearance of travellers, and of goods and personal effects accompanying them
  • receipt and acceptance of customs declarations (except the declarations concerning postal consignments)
  • verification of the documents certifying the customs status of goods
  • determination and acceptance of individual guarantees
  • checking road toll payments for heavy goods vehicles

Narva Railway Border Crossing Point

Customs Institution Code: EE5500EE

Narva raudtee piiripunkt

Services

  • customs clearance of travellers, and of goods and personal effects accompanying them
  • checking and clearance of tax-free goods
  • receipt and acceptance of customs declarations
  • determination, acceptance and release of individual guarantees
  • checking road toll payments for heavy goods vehicles

Narva Road Border Crossing Point

Customs Institution Code: EE5600EE

Narva maantee piiripunkt

Services

  • cash desk (debit card, credit card and cash payments)
  • providing clients consultation on customs matters
  • checking travel documents
  • customs clearance of travellers, and of goods and personal effects accompanying them
  • issuing of border insurance for vehicles
  • checking and clearance of tax-free goods
  • receipt and acceptance of customs declarations
  • determination, acceptance and release of individual guarantees
  • checking road toll payments for heavy goods vehicles

Narva-2 Border Crossing Point (for pedestrians only)

Narva-2 piiripunkt

Services

  • the transport of goods is not allowed at the border crossing point and customs clearance is not carried out
  • consulting border-crossers on customs matters
  • performing customs examination of travellers

Paldiski Border Crossing Point

Customs Institution Code: EE1160EE

Customs clearance is requested to perform through electronic channels.

If customer service is not available on site and electronic channels are not available, please contact the Muuga Customs Office at Veose 4, Maardu or Põhjaranna tee 21, Maardu. If you want to terminate the transit, please contact an economic operator with the authorised consignee status issued by customs.

Paldiski piiripunkt

Services

  • payments with debit and credit cards
  • providing clients consultation on customs matters
  • issuing of the certificates of origin
  • customs clearance of travellers, and of goods and personal effects accompanying them
  • receipt and acceptance of customs declarations (except the declarations concerning postal consignments)
  • verification of the documents certifying the customs status of goods
  • determination and acceptance of individual guarantees
  • checking road toll payments for heavy goods vehicles

Harbours Customs Control Unit

Customs Institution Code: EE1113EE

Reisisadam

Services

  • providing clients consultation on customs matters
  • checking and clearance of tax-free goods
  • receipt and acceptance of customs declarations during clearance of ship’s stores
  • checking road toll payments for heavy goods vehicles

Sillamäe Customs Office

Customs Institution Code: EE5130EE

Customs clearance is requested to perform through electronic channels.

Sillamäe tollipunkt

Services

  • payments with debit and credit cards
  • providing clients consultation on customs matters
  • provision of necessary information to customers helping them to comply with the customs rules
  • carrying out technical inspection prior to issuing approval certificates for road vehicles and containers, issuing and renewing approval certificates (on the basis of pre-registration)
  • issue and approval of the certificates of origin and certification of the Community status of goods
  • customs clearance of travellers, and of goods and personal effects accompanying them
  • checking and clearance of tax-free goods
  • receipt and acceptance of customs declarations
  • determination and acceptance of individual guarantees
  • receipt and acceptance of aid applications and customs declarations relating to the CAP goods
  • declaration of intra-Community acquisition of a new transport vehicle
  • checking road toll payments for heavy goods vehicles
private client business client

Last updated: 09.05.2022