Service points

Here you will find the addresses, opening hours and information about the services provided by the service bureaus and customs offices of the Estonian Tax and Customs Board.

Service bureaus

We serve clients Mon–Thurs 9:00–16:30, Fri 9:00–15:30.

Haapsalu service bureau

Haapsalu teenindusbüroo

     

NB! On Friday, 29 March, the service bureau will be closed.

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • reception of customs declarations (incl. postal parcels) of a private client in exceptional cases
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin

Jõgeva service bureau

NB! Jõgeva service bureau is open on Friday, 22 March, from 9:00 to 13:00.
Jõgeva teenindusbüroo

     

NB! On Friday, 29 March, the service bureau will be closed.

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments

Jõhvi service bureau

Jõhvi teenindusbüroo

     

NB! On Friday, 29 March, the service bureau will be closed.

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • preparing customs declarations (incl. postal parcels) of a private client in exceptional cases
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments

Kuressaare service bureau

Kuressaare teenindusbüroo

     

NB! On Friday, 29 March, the service bureau will be closed.

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • preparing customs declarations (incl. postal parcels) of a private client in exceptional cases
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin
  • registration of transit declarations and reception of customs declarations of a business client (replacement operation)
  • declaration of intra-Community acquisition of a new transport vehicle

Kärdla service bureau

Kärdla teenindusbüroo

     

NB! On Friday, 29 March, the service bureau will be closed.

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin

Narva service bureau

Customs Institution Code: EE5100EE

Narva teenindusbüroo

     

NB! On Friday, 29 March, the service bureau will be closed.

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • preparing customs declarations (incl. postal parcels) of a private client in exceptional cases
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin
  • registration of transit declarations and reception of customs declarations of a business client (replacement operation)
  • declaration of intra-Community acquisition of a new transport vehicle

Paide service bureau

Paide teenindusbüroo

     

NB! On Friday, 29 March, the service bureau will be closed.

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin

Põlva service bureau

Põlva teenindusbüroo

     

NB! On Friday, 29 March, the service bureau will be closed.

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin

Pärnu service bureau

Customs Institution Code: EE3300EE

Pärnu teenindusbüroo

     

NB! On Friday, 29 March, the service bureau will be closed.

Services

  • payments with debit and credit cards
  • issue of crtificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • preparing customs declarations (incl. postal parcels) of a private client in exceptional cases
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin
  • registration of transit declarations and reception of customs declarations of a business client (replacement operation)
  • declaration of intra-Community acquisition of a new transport vehicle

Rakvere service bureau

Rakvere teenindusbüroo

     

NB! On Friday, 29 March, the service bureau will be closed.

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • preparing customs declarations (incl. postal parcels) of a private client in exceptional cases
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • application of the exemptions from taxes
  • confirmation of certificates of origin
  • registration of transit declarations and reception of customs declarations of a business client (replacement operation)
  • declaration of intra-Community acquisition of a new transport vehicle

Rapla service bureau

Rapla teenindusbüroo

     

NB! On Friday, 29 March, the service bureau will be closed.

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin

Tallinna service bureau

     

NB! Please note that due to the large number of customers, we may not be able to serve all the customers arriving in the second half of the day.
We apologise for the inconvenience.
Tallinna teenindusbüroo

     

NB! On Friday, 29 March, the service bureau will be closed.

Nearest stops: bus stop Lõõtsa, train stop Ülemiste.

Parking information of Ülemiste City


Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments

Tartu service bureau

Customs Institution Code: EE4100EE

Tartu teenindusbüroo

     

NB! On Friday, 29 March, the service bureau will be closed.

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • preparing customs declarations (incl. postal parcels) of a private client in exceptional cases
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin
  • registration of transit declarations and reception of customs declarations of a business client (replacement operation)
  • declaration of intra-Community acquisition of a new transport vehicle

Valga service bureau

Customs Institution Code: EE4100EE

Cargo sealing and waiting area for lorries

Valga teenindusbüroo

     

NB! On Friday, 29 March, the service bureau will be closed.

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • preparing customs declarations (incl. postal parcels) of a private client in exceptional cases
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin
  • registration of transit declarations and reception of customs declarations of a business client (replacement operation)
  • declaration of intra-Community acquisition of a new transport vehicle

Viljandi service bureau

Viljandi teenindusbüroo

     

NB! On Friday, 29 March, the service bureau will be closed.

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • reception of customs declarations (incl. postal parcels) of a private client in exceptional cases
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin

Võru service bureau

Customs Institution Code: EE4100EE

Võru teenindusbüroo

     

NB! On Friday, 29 March, the service bureau will be closed.

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • preparing customs declarations (incl. postal parcels) of a private client in exceptional cases
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin
  • registration of transit declarations and reception of customs declarations of a business client (replacement operation)
  • declaration of intra-Community acquisition of a new transport vehicle

Customs offices

Cash payments are allowed in case of paying road user charge, fines and customs duties in customs offices only if a person crossing the border does not have any opportunities to make payment by debit or credit card. The maximum amount, which is allowed to pay in cash, is 10,000 euros.

State taxes, payments and other financial obligations arising from law (interests, penalty payments, fines, etc.) and financial penalties, fines, penalty payments and procedure expenses imposed by courts or prosecuting authorities are paid via the e-services environment e-MTA or into the bank account of the Estonian Tax and Customs Board.

Airport Customs Office

Payment terminal for card payments and cash desk are open Mon–Fri 8:30–15:30.

Customs Institution Code: EE1310EE

Private customers are asked to declare electronically or through a customs agency. Business customers are asked to prepare customs clearance via electronic channels.


Services

  • cash desk (debit card, credit card and cash payments)
  • providing clients consultation on customs matters
  • issue and approval of the certificates of origin and certification of the Community status of goods to travellers
  • verification of the documents certifying the customs status of goods
  • determination and acceptance of individual guarantees

Airport Customs Control Unit

Customs Institution Code: EE1111EE

Lennujaama tollikontrolli üksus

Services

  • cash desk (debit card, credit card and cash payments)
  • providing clients consultation on customs matters
  • checking and clearance of tax-free goods
  • receipt and acceptance of customs declarations (except the declarations concerning postal consignments and motor vehicles)
  • checking road user charge payments for heavy goods vehicles

Koidula Railway Border Crossing Point

Customs Institution Code: EE4810EE

Koidula raudtee piiripunkt

Services

  • providing clients consultation on customs matters
  • receipt and acceptance of customs declarations
  • determination and acceptance of individual guarantees

Koidula Road Border Crossing Point

Customs Institution Code: EE4800EE

Koidula maantee piiripunkt

Services

  • cash desk (debit card, credit card and cash payments)
  • organisation and performing of customs examination of goods and vehicles, incl. verification of transport permits
  • customs clearance of travellers, and of goods and personal effects accompanying them
  • preparing border insurance for vehicles
  • checking and clearance of tax-free goods
  • receipt and acceptance of customs declarations
  • determination and acceptance of individual guarantees
  • checking road user charge payments for heavy goods vehicles

Luhamaa Road Border Crossing Point

Customs Institution Code: EE4700EE

Luhamaa maantee piiripunkt

Services

  • cash desk (debit card, credit card and cash payments)
  • providing clients consultation on customs matters
  • customs clearance of travellers, and of goods and personal effects accompanying them
  • preparing border insurance for vehicles
  • checking and clearance of tax-free goods
  • receipt and acceptance of customs declarations
  • determination and acceptance of individual guarantees
  • checking road user charge payments for heavy goods vehicles

Muuga Customs Office

Customs clearance
Vessel Traffic Centre
Free zone border

Customs Institution Code: EE1210EE

Customs clearance is requested to perform through electronic channels.


Services

  • providing clients consultation on customs matters
  • clearance of the documents of ships and boats at entering into and leaving from inland maritime waters, harbours and navigable waters of transboundary water bodies belonging under jurisdiction of Estonia
  • issuing of the certificates of origin
  • customs clearance of travellers, and of goods and personal effects accompanying them
  • receipt and acceptance of customs declarations (except the declarations concerning postal consignments)
  • verification of the documents certifying the customs status of goods
  • determination and acceptance of individual guarantees
  • checking road user charge payments for heavy goods vehicles

Narva Railway Border Crossing Point

Customs Institution Code: EE5500EE

Narva raudtee piiripunkt

Services

  • customs clearance of travellers, and of goods and personal effects accompanying them
  • checking and clearance of tax-free goods
  • receipt and acceptance of customs declarations
  • determination, acceptance and release of individual guarantees
  • checking road user charge payments for heavy goods vehicles

Narva Road Border Crossing Point

Customs Institution Code: EE5600EE

Narva maantee piiripunkt

Services

  • cash desk (debit card, credit card and cash payments)
  • providing clients consultation on customs matters
  • checking travel documents
  • customs clearance of travellers, and of goods and personal effects accompanying them
  • issuing of border insurance for vehicles
  • checking and clearance of tax-free goods
  • receipt and acceptance of customs declarations
  • determination, acceptance and release of individual guarantees
  • checking road user charge payments for heavy goods vehicles

     

NB! The border crossing point is temporarily closed.

Narva-2 Border Crossing Point (for pedestrians only)

Narva-2 piiripunkt

Services

  • the transport of goods is not allowed at the border crossing point and customs clearance is not carried out
  • consulting border-crossers on customs matters
  • performing customs examination of travellers

Paldiski Border Crossing Point

Customs Institution Code: EE1160EE

Paldiski piiripunkt

Customs clearance is requested to perform through electronic channels.

If customer service is not available on site and electronic channels are not available, please contact the Muuga Customs Office at Veose 4, Maardu or Põhjaranna tee 21, Maardu. If you want to terminate the transit, please contact an economic operator with the authorised consignee status issued by customs.


Services

  • providing clients consultation on customs matters
  • issuing of the certificates of origin and certification of the Community status of goods to travellers
  • customs clearance of travellers, and of goods and personal effects accompanying them
  • receipt and acceptance of customs declarations (except the declarations concerning postal consignments)
  • verification of the documents certifying the customs status of goods
  • determination and acceptance of individual guarantees
  • checking road user charge payments for heavy goods vehicles

Harbours Customs Control Unit

Customs Institution Code: EE1113EE

Reisisadam

Services

  • providing clients consultation on customs matters
  • checking and clearance of tax-free goods
  • receipt and acceptance of customs declarations during clearance of ship’s stores
  • checking road user charge payments for heavy goods vehicles

Sillamäe Customs Office

Customs Institution Code: EE5130EE

Customs clearance is requested to perform through electronic channels.

Sillamäe tollipunkt

Services

  • payments with debit and credit cards
  • providing clients consultation on customs matters
  • provision of necessary information to customers helping them to comply with the customs rules
  • carrying out technical inspection prior to issuing approval certificates for road vehicles and containers, issuing and renewing approval certificates (on the basis of pre-registration)
  • issue and approval of the certificates of origin and certification of the Community status of goods to travellers
  • customs clearance of travellers, and of goods and personal effects accompanying them
  • checking and clearance of tax-free goods
  • receipt and acceptance of customs declarations
  • determination and acceptance of individual guarantees
  • receipt and acceptance of aid applications and customs declarations relating to the CAP goods
  • declaration of intra-Community acquisition of a new transport vehicle
  • checking road user charge payments for heavy goods vehicles

Last updated: 01.01.2024

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