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Service Bureaus and Customs Offices

Service bureaus are closed last Friday of each month. To receive service in the bureaus last Friday of a month, please book the time by phone +372 880 0811 or +372 880 0812 at least on the previous working day. Customer support functions as usual in border crossing points.
 

In the interests of preserving the health of customers and the staff, the service rooms have a 2+2 rule. The service bureaus are closed for disinfection of office surfaces from 12:00 to 12:30.

All the ETCB's electronic channels and information phone lines will remain to be available: you can call our information phones or send us an email, also you can contact us through the e-service environment e-MTA (through the menu item "Communication" or in the footer from the link "Send message").

Please note that from 18 May, the following customs offices serve customers during the opening hours below, but customers are allowed to enter the service halls.

Paldiski Border Crossing Point is open on Mondays, Wednesdays and Fridays from 08:30 to 16:30. Customs clearance is requested to perform through electronic channels. If on-site customer service does not take place and electronic channels cannot be used, please contact Muuga Customs Office at Veose 4, Maardu or Põhjaranna tee 21 / Maardu tee 65, Maardu or or, if you need to discharge the transit procedure, contact the companies to which the customs authorities have granted the rights of the authorized consignee.
NB! The address of the Paldiski Border Crossing Point changed on 1 July 2020, the new address is Lõunasadama tee 11, 76806 Paldiski.

Airport Customs Office (Kesk-Sõjamäe 10a, Tallinn) is open Mon–Fri from 8:30 to 16:15, the service place is closed at weekends, but from 9:15 to 16:45, the service place personnel is available via email and telephone. Please declare electronically or through a customs agency (see declaration instructions). Business clients are requested to perform customs clearance through electronic channels.

– The opening hours of the Muuga Customs Office have been temporarily changed: the free zone border (Põhjaranna tee 21 / Maardu tee 65, Maardu) is open Mon–Sun twenty-four hours, the Customs Office (Veose 4, Maardu) is open from 1 June on Mon–Sat from 8:30 to 19:30, and the Vessel Traffic Center is open Mon-Sun twenty-four hours and the center's customs officials are available via e-solutions and telephone. Customs clearance is requested to perform through electronic channels.

– The free zone border in Sillamäe is open Mon–Sun twenty-four hours and the Sillamäe Customs Office is open Mon–Sun from 8:00 to 20:00. Customs clearance is requested to perform through electronic channels.

Service bureaus

  • Haapsalu
  • Jõgeva
  • Jõhvi
  • Kuressaare
  • Kärdla
  • Narva
  • Paide
  • Põlva
  • Pärnu
  • Rakvere
  • Rapla
  • Tallinn
  • Tartu
  • Valga
  • Viljandi
  • Võru
Haapsalu service bureau

Haapsalu service bureau

Jaama 17
Haapsalu 90507

emta@emta.ee

Mon–Thurs 8:30–16:30
Fri 8:30–15:30

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • reception of customs declarations (incl. postal parcels) of a private client in exceptional cases
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin
Jõgeva service bureau

Jõgeva service bureau

Aia 2
Jõgeva 48306

emta@emta.ee

Mon–Thurs 8:30–16:30
Fri 8:30–15:30

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
Jõhvi service bureau

Jõhvi service bureau

Rahu 3
Jõhvi 41599

emta@emta.ee

Mon–Thurs 8:30–16:30
Fri 8:30–15:30

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
Kuressaare service bureau

Kuressaare service bureau

Tallinna 58
Kuressaare 93819

emta@emta.ee

Customs Institution Code: EE3300EE

Mon–Thurs 8:30–16:30
Fri 8:30–15:30

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • preparing customs declarations (incl. postal parcels) of a private client in exceptional cases
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin and certification of Community status of goods
  • registration of transit declarations and reception of customs declarations of a business client (replacement operation)
  • declaration of intra-Community acquisition of a new transport vehicle
Kärdla service bureau

Kärdla service bureau

Leigri väljak 5
Kärdla 92412
emta@emta.ee

Mon–Thurs 8:30–16:30
Fri 8:30–15:30

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin and certification of Community status of goods
Narva service bureau

Narva service bureau

Vestervalli 7
Narva 20307

emta@emta.ee

Customs Institution Code:
EE5100EE

The place of trucks sealing on the map (214.75 KB, PDF)

Mon–Thurs 8:30–16:30
Fri 8:30–15:30

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • preparing customs declarations (incl. postal parcels) of a private client in exceptional cases
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin and certification of Community status of goods
  • registration of transit declarations and reception of customs declarations of a business client (replacement operation)
  • declaration of intra-Community acquisition of a new transport vehicle
Paide service bureau

Paide service bureau

Tallinna 18
Paide 72711

emta@emta.ee

The Paide service bureau is closed. It is open again on 7 December. We apologize for the inconvenience.

Mon–Thurs 8:30–16:30
Fri 8:30–15:30

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin
Põlva service bureau

Põlva service bureau

Kesk 20
Põlva 63308

emta@emta.ee

Mon–Thurs 8:30–16:30
Fri 8:30–15:30

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin and certification of Community status of goods
Pärnu service bureau

Pärnu service bureau

Riia mnt 233a
Pärnu 80042

emta@emta.ee

Customs Institution Code: EE3300EE

Mon–Thurs 8:30–16:30
Fri 8:30–15:30

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • preparing customs declarations (incl. postal parcels) of a private client in exceptional cases
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin and certification of Community status of goods
  • registration of transit declarations and reception of customs declarations of a business client (replacement operation)
  • declaration of intra-Community acquisition of a new transport vehicle
Rakvere service bureau

Rakvere service bureau

Laada 4a
Rakvere 44310
emta@emta.ee

Customs Institution Code: EE5100EE

Mon–Thurs 8:30–16:30
Fri 8:30–15:30

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • preparing customs declarations (incl. postal parcels) of a private client in exceptional cases
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • application of the exemptions from taxes
  • confirmation of certificates of origin and certification of Community status of goods
  • registration of transit declarations and reception of customs declarations of a business client (replacement operation)
  • declaration of intra-Community acquisition of a new transport vehicle
Rapla service bureau

Rapla service bureau

Tallinna mnt 22
Rapla 79512

emta@emta.ee

Mon–Thurs 8:30–16:30
Fri 8:30–15:30

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin
Tallinn service bureau

Tallinn service bureau

Lõõtsa 8a
Tallinn 15176

emta@emta.ee

Mon–Thurs 8:30–16:30
Fri 8:30–15:30
 

Nearest stops: bus stop Lõõtsa, tram stop Ülemiste linnak, train stop Ülemiste

Parking information of Ülemiste City

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
Tartu service bureau

Tartu service bureau

Sõpruse pst 4
Tartu 50050

emta@emta.ee  

Customs Institution Code: EE4100EE

The place of trucks sealing on the map (302.38 KB, PDF)

Mon–Thurs 8:30–16:30
Fri 8:30–15:30

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • preparing customs declarations (incl. postal parcels) of a private client in exceptional cases
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin and certification of Community status of goods
  • registration of transit declarations and reception of customs declarations of a business client (replacement operation)
  • declaration of intra-Community acquisition of a new transport vehicle
Valga service bureau

Valga service bureau

Viljandi 23
Valga 68206

emta@emta.ee

Customs Institution Code: EE4100EE

Mon–Thurs 8:30–16:30
Fri 8:30–15:30

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • preparing customs declarations (incl. postal parcels) of a private client in exceptional cases
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin and certification of Community status of goods
  • registration of transit declarations and reception of customs declarations of a business client (replacement operation)
  • declaration of intra-Community acquisition of a new transport vehicle
Viljandi service bureau

Viljandi service bureau

Lossi 19
Viljandi 71020

emta@emta.ee

Mon–Thurs 8:30–16:30
Fri 8:30–15:30
 

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • reception of customs declarations (incl. postal parcels) of a private client in exceptional cases
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin and certification of Community status of goods
  • declaration of intra-Community acquisition of a new transport vehicle
Võru service bureau

Võru service bureau

Põllu 2
Võru 65606 

emta@emta.ee

Customs Institution Code: EE4100EE

Mon–Thurs 8:30–16:30
Fri 8:30–15:30

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • preparing customs declarations (incl. postal parcels) of a private client in exceptional cases
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin and certification of Community status of goods
  • registration of transit declarations and reception of customs declarations of a business client (replacement operation)
  • declaration of intra-Community acquisition of a new transport vehicle

Customs offices

  • Airport
  • Airport passenger terminal
  • Koidula railway
  • Koidula road
  • Luhamaa
  • Muuga
  • Narva railway
  • Narva road
  • Narva-2 (for pedestrians)
  • Paldiski
  • Passenger port
  • Sillamäe

Airport Customs Office

Kesk-Sõjamäe 10a
Tallinn 11415

tel +372 676 1809
ee131@emta.ee

Customs Institution Code: EE1310EE

Mon–Fri 8:30–19:30
Sat–Sun (incl. public holidays) 9:15–16:45

Cash desk
Mon–Fri 8:30–15:30

From 18 May:

Mon–Fri 8:30–16:15

Sat–Sun closed, but from 9:15 to 16:45 the Airport Customs Office personnel will be available via e-mail and telephone.
Please declare electronically or through a customs agency (see declaration instructions).

Services

  • providing clients consultation on customs matters
  • issue and approval of the certificates of origin and certification of the Community status of goods
  • verification of the documents certifying the customs status of goods
  • determination and acceptance of individual guarantees

Airport Customs Control Unit

Tartu mnt 101
Tallinn 10112

tel +372 676 1801
lennujaam@emta.ee

Customs Institution Code: EE1111EE

Mon–Sun
twenty-four hours

Services

  • cash desk (debit card, credit card and cash payments)
  • providing clients consultation on customs matters
  • checking and clearance of tax-free goods
  • receipt and acceptance of customs declarations (except the declarations concerning postal consignments and motor vehicles)
  • preparing and checking road toll payments for heavy goods vehicles

Koidula Railway Border Crossing Point

Koidula küla
Setomaa vald
Võru maakond 64004

tel +372 676 4486
louna.vahetusevanem@emta.ee 

Customs Institution Code: EE4810EE

Mon–Sun
twenty-four hours

Services

  • providing clients consultation on customs matters
  • receipt and acceptance of customs declarations
  • determination and acceptance of individual guarantees

Koidula Road Border Crossing Point

Koidula küla
Setomaa vald
Võru maakond 64004

tel +372 676 4481
louna.vahetusevanem@emta.ee 

Customs Institution Code: EE4800EE

Mon–Sun
twenty-four hours

Services

  • cash desk (debit card, credit card and cash payments)
  • organisation and performing of customs examination of goods and vehicles, incl. verification of transport permits
  • customs clearance of travellers, and of goods and personal effects accompanying them
  • preparing border insurance for vehicles
  • checking and clearance of tax-free goods
  • receipt and acceptance of customs declarations
  • determination and acceptance of individual guarantees
  • preparing and checking road toll payments for heavy goods vehicles
Luhamaa Road Border Crossing Point

Luhamaa Road Border Crossing Point

Luhamaa
Lütä küla
Setomaa vald
Võru maakond 65018

tel +372 676 4462
louna.vahetusevanem@emta.ee 

Customs Institution Code: EE4700EE

Mon–Sun twenty-four hours

Services

  • cash desk (debit card, credit card and cash payments)
  • providing clients consultation on customs matters
  • customs clearance of travellers, and of goods and personal effects accompanying them
  • preparing border insurance for vehicles
  • checking and clearance of tax-free goods
  • receipt and acceptance of customs declarations
  • determination and acceptance of individual guarantees
  • preparing and checking road toll payments for heavy goods vehicles
Muuga Customs Office

Muuga Customs Office

Veose 4
Maardu 74115
Mon–Sat from 8:30 to 19:30

Customs clearance
tel +372 676 4811,
+372 676 4816
muuga.pp@emta.ee
ee121@emta.ee – control of declarations

Vessel Traffic Centre
tel +372 676 4837
laevad.pohja@emta.ee 
Mon–Sun twenty-four hours

Maardu tee 65
Maardu 74114
tel +372 676 4816
fax +372 676 4821
Mon–Sun twenty-four hours

Customs Institution Code: EE1210EE

From 18 May:
the free zone border (Põhjaranna tee 21 / Maardu tee 65, Maardu) is open Mon–Sun twenty-four hours
– the Customs Office (Veose 4, Maardu) is open from 1 June Mon–Sat from 8:30 to 19:30
– the Vessel Traffic Center is open Mon-Sun twenty-four hours and the center's customs officials are available via e-solutions and telephone

Services

  • payments with debit and credit cards
  • providing clients consultation on customs matters
  • clearance of the documents of ships and boats at entering into and leaving from inland maritime waters, harbours and navigable waters of transboundary water bodies belonging under jurisdiction of Estonia
  • issuing of the certificates of origin
  • customs clearance of travellers, and of goods and personal effects accompanying them
  • receipt and acceptance of customs declarations (except the declarations concerning postal consignments)
  • verification of the documents certifying the customs status of goods
  • determination and acceptance of individual guarantees
  • preparing and checking road toll payments for heavy goods vehicles

Narva Railway Border Crossing Point

Vaksali 14
Narva 20308

tel +372 676 3691, +372 676 3693
EE5600@emta.ee

Customs Institution Code: EE5500EE

Mon–Sun twenty-four hours

Services

  • customs clearance of travellers, and of goods and personal effects accompanying them
  • checking and clearance of tax-free goods
  • receipt and acceptance of customs declarations
  • determination, acceptance and release of individual guarantees
  • preparing and checking road toll payments for heavy goods vehicles
Narva Road Border Crossing Point

Narva Road Border Crossing Point

Peterburi mnt 1
Narva 20308

tel +372 676 3800, +372 676 3850
EE5600@emta.ee

Customs Institution Code: EE5600EE

Mon–Sun
twenty-four hours

Services

  • cash desk (debit card, credit card and cash payments)
  • providing clients consultation on customs matters
  • checking travel documents
  • customs clearance of travellers, and of goods and personal effects accompanying them
  • issuing of border insurance for vehicles
  • checking and clearance of tax-free goods
  • receipt and acceptance of customs declarations
  • determination, acceptance and release of individual guarantees
  • preparing and checking road toll payments for heavy goods vehicles
Narva-2 Border Crossing Point

Narva-2 Border Crossing Point (for pedestrians only)

Kose 6
Narva 20103

tel +372 676 3018
emta@emta.ee

in summer: Mon–Sun 8:00–20:00
in winter: Mon–Sun 7:00–19:00

Services

  • the transport of goods is not allowed at the border crossing point and customs clearance is not carried out
  • consulting border-crossers on customs matters
  • performing customs examination of travellers

Paldiski Border Crossing Point

Lõunasadama tee 11
Paldiski 76806 (Lõunasadam)

tel +372 676 4858
ee116@emta.ee

Customs Institution Code: EE1160EE

Mon–Fri 8:30–16:30

From 18 May, the Paldiski Border Crossing Point is open on Mondays, Wednesdays and Fridays from 08:30 to 16:30. Customs clearance is requested to perform through electronic channels.

Services

  • payments with debit and credit cards
  • providing clients consultation on customs matters
  • issuing of the certificates of origin
  • customs clearance of travellers, and of goods and personal effects accompanying them
  • receipt and acceptance of customs declarations (except the declarations concerning postal consignments)
  • verification of the documents certifying the customs status of goods
  • determination and acceptance of individual guarantees
  • preparing and checking road toll payments for heavy goods vehicles

Harbours Customs Control Unit

Terminal D, Lootsi 13/4
Tallinn 10111

tel +372 676 4765
mob +372 5347 8643
sadamate.kontroll@emta.ee

Customs Institution Code: EE1113EE

Mon–Sun 8:00–22:00

Services

  • providing clients consultation on customs matters
  • checking and clearance of tax-free goods
  • receipt and acceptance of customs declarations (except the declarations concerning postal consignments and motor vehicles)
  • preparing and checking road toll payments for heavy goods vehicles
Sillamäe Customs Office

Sillamäe Customs Office

Tööstuse 14
Sillamäe 40231

tel +372 676 2561, +372 676 2562, +372 5692 3403, +372 5692 3574
sadam2.ida@emta.ee, emta@emta.ee  

Customs Institution Code: EE5130EE

Mon–Sun twenty-four hours

From 18 May:
– the free zone border is open Mon–Sun twenty-four hours
 the Customs Office is open Mon–Sun from 8:00 to 20:00

Services

  • payments with debit and credit cards
  • providing clients consultation on customs matters
  • provision of necessary information to customers helping them to comply with the customs rules
  • carrying out technical inspection prior to issuing approval certificates for road vehicles and containers, issuing and renewing approval certificates (on the basis of pre-registration)
  • issue and approval of the certificates of origin and certification of the Community status of goods
  • customs clearance of travellers, and of goods and personal effects accompanying them
  • checking and clearance of tax-free goods
  • receipt and acceptance of customs declarations
  • determination and acceptance of individual guarantees
  • receipt and acceptance of aid applications and customs declarations relating to the CAP goods
  • declaration of intra-Community acquisition of a new transport vehicle
  • preparing and checking road toll payments for heavy goods vehicles