Service Bureaus and Customs Offices

Service bureaus are closed last Friday of each month. To receive service in the bureaus last Friday of a month, please book the time by phone +372 880 0811 or +372 880 0812 at least on the previous working day. Customer support functions as usual in border crossing points.
 

In the interests of preserving the health of customers and the staff, the service rooms have a 2+2 rule. The service bureaus are closed for disinfection of office surfaces from 12:00 to 12:30.

All the ETCB's electronic channels and information phone lines will remain to be available: you can call our information phones or send us an email, also you can contact us through the e-service environment e-MTA (through the menu item "Communication" or in the footer from the link "Send message").

Please note that from 18 May, the following customs offices serve customers during the opening hours below, but customers are allowed to enter the service halls.

– Paldiski Border Crossing Point is open on Mondays, Wednesdays and Fridays from 08:30 to 16:30. Customs clearance is requested to perform through electronic channels. If on-site customer service does not take place and electronic channels cannot be used, please contact Muuga Customs Office at Veose 4, Maardu or Põhjaranna tee 21 / Maardu tee 65, Maardu or or, if you need to discharge the transit procedure, contact the companies to which the customs authorities have granted the rights of the authorized consignee.
NB! The address of the Paldiski Border Crossing Point changed on 1 July 2020, the new address is Lõunasadama tee 11, 76806 Paldiski.

– Airport Customs Office (Kesk-Sõjamäe 10a, Tallinn) is open Mon–Fri from 8:30 to 16:15, the service place is closed at weekends, but from 9:15 to 16:45, the service place personnel is available via email and telephone. Please declare electronically or through a customs agency (see declaration instructions). Business clients are requested to perform customs clearance through electronic channels.

– The opening hours of the Muuga Customs Office have been temporarily changed: the free zone border (Põhjaranna tee 21 / Maardu tee 65, Maardu) is open Mon–Sun twenty-four hours, the Customs Office (Veose 4, Maardu) is open from 1 June on Mon–Sat from 8:30 to 19:30, and the Vessel Traffic Center is open Mon-Sun twenty-four hours and the center's customs officials are available via e-solutions and telephone. Customs clearance is requested to perform through electronic channels.

– The free zone border in Sillamäe is open Mon–Sun twenty-four hours and the Sillamäe Customs Office is open Mon–Sun from 8:00 to 20:00. Customs clearance is requested to perform through electronic channels.