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Service Bureaus and Customs Offices

Service bureaus are closed last Friday of each month (on 27 December 2019). To receive service in the bureaus last Friday of a month, please book the time by phone +372 880 0811 or +372 880 0812 at least on the previous working day. Our information phones work every Friday from 8:30 a.m. to 3:30 p.m. Customer support functions as usual in border points.
 

On 23 and 31 December 2019 the service bureaus of the Estonian Tax and Customs Board are open from 8:30 till 13:30.
The service bureaus are closed from 24 to 26 December 2019 and on 1 January 2020.


Paldiski Service Point is open on 23 and 31 December 2019 from 8:30 till 13:30 and is closed from 24 to 26 December 2019 and on 1 January 2020. Airport Service Place is closed from 24 to 26 December 2019 and on 1 January 2020.
Other service places work as usual from 24 to 26 December and 31 December 2019 and on 1 January 2020.

Service bureaus

  • Haapsalu
  • Jõgeva
  • Jõhvi
  • Kuressaare
  • Kärdla
  • Narva
  • Paide
  • Põlva
  • Pärnu
  • Rakvere
  • Rapla
  • Tallinn
  • Tartu
  • Valga
  • Viljandi
  • Võru
Haapsalu service bureau

Haapsalu service bureau

Jaama 17
Haapsalu 90507

emta@emta.ee

Mon–Thurs 8:30–16:30
Fri 8:30–15:30

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • reception of customs declarations (incl. postal parcels) of a private client in exceptional cases
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin
Jõgeva service bureau

Jõgeva service bureau

Suur 3
Jõgeva 48306

emta@emta.ee

Mon–Thurs 8:30–16:30
Fri 8:30–15:30

Services

  • payments with debit and credit cards
  • reception of tax returns and documents
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
Jõhvi service bureau

Jõhvi service bureau

Rahu 3
Jõhvi 41599

emta@emta.ee

Mon–Thurs 8:30–16:30
Fri 8:30–15:30

Services

  • payments with debit and credit cards
  • reception of tax returns and documents
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
Kuressaare service bureau

Kuressaare service bureau

Tallinna 58
Kuressaare 93819

emta@emta.ee

Customs Institution Code: EE3300EE

Mon–Thurs 8:30–16:30
Fri 8:30–15:30

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • preparing customs declarations (incl. postal parcels) of a private client in exceptional cases
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin and certification of Community status of goods
  • registration of transit declarations and reception of customs declarations of a business client (replacement operation)
  • declaration of intra-Community acquisition of a new transport vehicle
Kärdla service bureau

Kärdla service bureau

Leigri väljak 5
Kärdla 92412
emta@emta.ee

Mon–Thurs 8:30–16:30
Fri 8:30–15:30

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin and certification of Community status of goods
Narva service bureau

Narva service bureau

Vestervalli 7
Narva 20307

emta@emta.ee

Customs Institution Code:
EE5100EE

The place of trucks sealing on the map (214.75 KB, PDF)

Mon–Thurs 8:30–16:30
Fri 8:30–15:30

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • preparing customs declarations (incl. postal parcels) of a private client in exceptional cases
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin and certification of Community status of goods
  • registration of transit declarations and reception of customs declarations of a business client (replacement operation)
  • declaration of intra-Community acquisition of a new transport vehicle
Paide service bureau

Paide service bureau

Tallinna 18
Paide 72711

emta@emta.ee

Mon–Thurs 8:30–16:30
Fri 8:30–15:30

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin
Põlva service bureau

Põlva service bureau

Kesk 20
Põlva 63308

emta@emta.ee

Mon–Thurs 8:30–16:30
Fri 8:30–15:30

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin and certification of Community status of goods
Pärnu service bureau

Pärnu service bureau

Riia mnt 233a
Pärnu 80042

emta@emta.ee

Customs Institution Code: EE3300EE

Mon–Thurs 8:30–16:30
Fri 8:30–15:30

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • preparing customs declarations (incl. postal parcels) of a private client in exceptional cases
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin and certification of Community status of goods
  • registration of transit declarations and reception of customs declarations of a business client (replacement operation)
  • declaration of intra-Community acquisition of a new transport vehicle
Rakvere service bureau

Rakvere service bureau

Laada 4a
Rakvere 44310
emta@emta.ee

Customs Institution Code: EE5100EE

Mon–Thurs 8:30–16:30
Fri 8:30–15:30

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • preparing customs declarations (incl. postal parcels) of a private client in exceptional cases
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • application of the exemptions from taxes
  • confirmation of certificates of origin and certification of Community status of goods
  • registration of transit declarations and reception of customs declarations of a business client (replacement operation)
  • declaration of intra-Community acquisition of a new transport vehicle
Rapla service bureau

Rapla service bureau

Tallinna mnt 22
Rapla 79512

emta@emta.ee

Mon–Thurs 8:30–16:30
Fri 8:30–15:30

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin
Tallinn service bureau

Tallinn service bureau

Lõõtsa 8a
Tallinn 15176

emta@emta.ee

Mon–Thurs 8:30–16:30
Fri 8:30–15:30
 

Nearest stops: bus stop Lõõtsa, tram stop Ülemiste linnak, train stop Ülemiste

Parking information of Ülemiste City

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
Tartu service bureau

Tartu service bureau

Sõpruse pst 4
Tartu 50050

emta@emta.ee  

Customs Institution Code: EE4100EE

The place of trucks sealing on the map (302.38 KB, PDF)

Mon–Thurs 8:30–16:30
Fri 8:30–15:30

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • preparing customs declarations (incl. postal parcels) of a private client in exceptional cases
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin and certification of Community status of goods
  • registration of transit declarations and reception of customs declarations of a business client (replacement operation)
  • declaration of intra-Community acquisition of a new transport vehicle
Valga service bureau

Valga service bureau

Viljandi 23
Valga 68206

emta@emta.ee

Customs Institution Code: EE4100EE

Mon–Thurs 8:30–16:30
Fri 8:30–15:30

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • preparing customs declarations (incl. postal parcels) of a private client in exceptional cases
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin and certification of Community status of goods
  • registration of transit declarations and reception of customs declarations of a business client (replacement operation)
  • declaration of intra-Community acquisition of a new transport vehicle
Viljandi service bureau

Viljandi service bureau

Lossi 19
Viljandi 71020

emta@emta.ee

Mon–Thurs 8:30–16:30
Fri 8:30–15:30
 

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • reception of customs declarations (incl. postal parcels) of a private client in exceptional cases
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin and certification of Community status of goods
  • declaration of intra-Community acquisition of a new transport vehicle
Võru service bureau

Võru service bureau

Põllu 2
Võru 65606 

emta@emta.ee

Customs Institution Code: EE4100EE

Mon–Thurs 8:30–16:30
Fri 8:30–15:30

Services

  • payments with debit and credit cards
  • issue of certificates and copies of documents
  • management of the e-MTA access permissions
  • issue of income tax returns completed beforehand
  • preparing customs declarations (incl. postal parcels) of a private client in exceptional cases
  • the possibility to use a client’s computer
  • consultation with clients
  • renewal of contact information
  • reception of tax returns and documents
  • taxpayers registration and deletion from the register (the employment register, persons liable to value added tax, non-residents, persons with restrictions on playing games of chance, EORI)
  • payment of tax arrears in instalments
  • confirmation of certificates of origin and certification of Community status of goods
  • registration of transit declarations and reception of customs declarations of a business client (replacement operation)
  • declaration of intra-Community acquisition of a new transport vehicle

Customs offices

  • Airport
  • Airport passenger terminal
  • Koidula railway
  • Koidula road
  • Luhamaa
  • Muuga
  • Narva railway
  • Narva road
  • Narva-2 (for pedestrians)
  • Paldiski
  • Passenger port
  • Sillamäe

Airport service place

Kesk-Sõjamäe 10a
Tallinn 11415

tel +372 676 1809
ee131@emta.ee

Customs Institution Code: EE1310EE

Mon–Fri 8:30–19:30
Sat–Sun (incl. public holidays) 9:15–16:45

Cash desk
Mon–Fri 8:30–15:30

Services

  • cash desk (debit card, credit card and cash payments)
  • providing clients consultation on customs matters
  • preparing border insurance for vehicles of third countries
  • issue and approval of the certificates of origin and certification of the Community status of goods
  • receipt and acceptance of customs declarations
  • verification of the documents certifying the customs status of goods
  • determination and acceptance of individual guarantees
  • declaration of intra-Community acquisition of a new transport vehicle
  • preparing and checking road toll payments for heavy goods vehicles

Airport passenger terminal control

Tartu mnt 101
Tallinn 10112

tel +372 676 1801
lennujaam@emta.ee

Customs Institution Code: EE1111EE

Mon–Sun
twenty-four hours

Services

  • cash desk (debit card, credit card and cash payments)
  • providing clients consultation on customs matters
  • checking and clearance of tax-free goods
  • receipt and acceptance of customs declarations (except the declarations concerning postal consignments and motor vehicles)
  • preparing and checking road toll payments for heavy goods vehicles

Koidula railway border point

Koidula küla
Setomaa vald
Võru maakond 64004

tel +372 676 4486
louna.vahetusevanem@emta.ee 

Customs Institution Code: EE4810EE

Mon–Sun
twenty-four hours

Services

  • providing clients consultation on customs matters
  • receipt and acceptance of customs declarations
  • determination and acceptance of individual guarantees

Koidula road border point

Koidula küla
Setomaa vald
Võru maakond 64004

tel +372 676 4481
louna.vahetusevanem@emta.ee 

Customs Institution Code: EE4800EE

Mon–Sun
twenty-four hours

Services

  • cash desk (debit card, credit card and cash payments)
  • organisation and performing of customs examination of goods and vehicles, incl. verification of transport permits
  • customs clearance of travellers, and of goods and personal effects accompanying them
  • preparing border insurance for vehicles
  • checking and clearance of tax-free goods
  • receipt and acceptance of customs declarations
  • determination and acceptance of individual guarantees
  • preparing and checking road toll payments for heavy goods vehicles
Luhamaa border point

Luhamaa border point

Luhamaa
Lütä küla
Setomaa vald
Võru maakond 65018

tel +372 676 4462
louna.vahetusevanem@emta.ee 

Customs Institution Code: EE4700EE

Mon–Sun twenty-four hours

Services

  • cash desk (debit card, credit card and cash payments)
  • providing clients consultation on customs matters
  • customs clearance of travellers, and of goods and personal effects accompanying them
  • preparing border insurance for vehicles
  • checking and clearance of tax-free goods
  • receipt and acceptance of customs declarations
  • determination and acceptance of individual guarantees
  • preparing and checking road toll payments for heavy goods vehicles

Muuga service place

Veose 4
Maardu 74115

Customs clearance
tel +372 676 4811,
+372 676 4835,
+372 676 4843
muuga.pp@emta.ee
ee121@emta.ee – control of declarations

Vessel Traffic Centre
tel +372 676 4837
laevad.pohja@emta.ee

Maardu tee 65
Maardu 74114
tel +372 676 4816
fax +372 676 4821
Mon–Sun twenty-four hours

Customs Institution Code: EE1210EE

Customs clearance
Mon–Sun 8:30–19:30

Vessel Traffic Centre
Mon–Sun twenty-four hours

Services

  • payments with debit and credit cards
  • providing clients consultation on customs matters
  • clearance of the documents of ships and boats at entering into and leaving from inland maritime waters, harbours and navigable waters of transboundary water bodies belonging under jurisdiction of Estonia
  • issuing of the certificates of origin
  • customs clearance of travellers, and of goods and personal effects accompanying them
  • receipt and acceptance of customs declarations (except the declarations concerning postal consignments)
  • verification of the documents certifying the customs status of goods
  • determination and acceptance of individual guarantees
  • preparing and checking road toll payments for heavy goods vehicles

Narva railway border point

Vaksali 14
Narva 20308

tel +372 676 3691, +372 676 3693
EE5600@emta.ee

Customs Institution Code: EE5500EE

Mon–Sun twenty-four hours

Services

  • customs clearance of travellers, and of goods and personal effects accompanying them
  • checking and clearance of tax-free goods
  • receipt and acceptance of customs declarations
  • determination, acceptance and release of individual guarantees
  • preparing and checking road toll payments for heavy goods vehicles
Narva road border point

Narva road border point

Peterburi mnt 1
Narva 20308

tel +372 676 3800, +372 676 3850
EE5600@emta.ee

Customs Institution Code: EE5600EE

Mon–Sun
twenty-four hours

Services

  • cash desk (debit card, credit card and cash payments)
  • providing clients consultation on customs matters
  • checking travel documents
  • customs clearance of travellers, and of goods and personal effects accompanying them
  • issuing of border insurance for vehicles
  • checking and clearance of tax-free goods
  • receipt and acceptance of customs declarations
  • determination, acceptance and release of individual guarantees
  • preparing and checking road toll payments for heavy goods vehicles
Narva-2 border point

Narva-2 border point (for pedestrians only)

Kose 6
Narva 20103

tel +372 676 3018
emta@emta.ee

in summer: Mon–Sun 8:00–20:00
in winter: Mon–Sun 7:00–19:00

Services

  • the transport of goods is not allowed at the border crossing point and customs clearance is not carried out
  • consulting border-crossers on customs matters
  • performing customs examination of travellers

Paldiski service point

Rae põik 10
Paldiski 76806 (Lõunasadam)

tel +372 676 4858
ee116@emta.ee

Customs Institution Code: EE1160EE

Mon–Fri 8:30–16:30

Services

  • payments with debit and credit cards
  • providing clients consultation on customs matters
  • issuing of the certificates of origin
  • customs clearance of travellers, and of goods and personal effects accompanying them
  • receipt and acceptance of customs declarations (except the declarations concerning postal consignments)
  • verification of the documents certifying the customs status of goods
  • determination and acceptance of individual guarantees
  • preparing and checking road toll payments for heavy goods vehicles

Port customs control

Sadama 25/2
Tallinn 10111

tel +372 676 4765
mob +372 5347 8643
sadamate.kontroll@emta.ee

Customs Institution Code: EE1113EE

Mon–Sun 8:00–22:00

Services

  • payments with debit and credit cards at the addresses Lootsi 14-3 (Terminal D, Room 109D) and Sadama 25/2, Tallinn
  • providing clients consultation on customs matters
  • checking and clearance of tax-free goods
  • receipt and acceptance of customs declarations (except the declarations concerning postal consignments and motor vehicles)
  • preparing and checking road toll payments for heavy goods vehicles
Sillamäe service place

Sillamäe service place

Tööstuse 14
Sillamäe 40231

tel +372 676 2561, +372 676 2562, +372 5692 3403, +372 5692 3574
sadam2.ida@emta.ee, emta@emta.ee  

Customs Institution Code: EE5130EE

Mon–Sun twenty-four hours

Services

  • payments with debit and credit cards
  • providing clients consultation on customs matters
  • provision of necessary information to customers helping them to comply with the customs rules
  • carrying out technical inspection prior to issuing approval certificates for road vehicles and containers, issuing and renewing approval certificates (on the basis of pre-registration)
  • issue and approval of the certificates of origin and certification of the Community status of goods
  • customs clearance of travellers, and of goods and personal effects accompanying them
  • checking and clearance of tax-free goods
  • receipt and acceptance of customs declarations
  • determination and acceptance of individual guarantees
  • receipt and acceptance of aid applications and customs declarations relating to the CAP goods
  • declaration of intra-Community acquisition of a new transport vehicle
  • preparing and checking road toll payments for heavy goods vehicles