Service Bureaus and Customs Offices

Service bureaus are closed last Friday of each month. To receive service in the bureaus last Friday of a month, please book the time by phone +372 880 0811 or +372 880 0812 at least on the previous working day. Customer support functions as usual in border points.
 

The service bureaus across Estonia are open from May 18. In the interests of preserving the health of customers and the staff, the service rooms have a 2+2 rule, and the waiting rooms are closed. The service bureaus are closed for disinfection of office surfaces from 12:00 to 12:30. Income tax returns can be submitted on paper until the end of June.

People who have not filed an income tax return do not have to hurry, because the income tax returns on paper will be accepted until the end of June. The possibility of submitting the income tax returns in the e-MTA also remains open.

All the ETCB's electronic channels and information phone lines will remain to be available: you can call our information phones or send us an email, also you can contact us through the e-service environment e-MTA (through the menu item "Communication" or in the footer from the link "Send message").

In case you wish to submit an income tax return for a resident natural person on paper, we suggest that you should not hurry. Income tax returns can be submitted on paper until the end of June.

Please note that from 18 May:

– Paldiski service point is open on Mondays, Wednesdays and Fridays from 08:30 to 16:30. Customs clearance is requested to perform through electronic channels.
NB! The address of Paldiski service point changed on 1 July 2020, the new address is Lõunasadama tee 11, 76806 Paldiski.

– Airport service place (Kesk-Sõjamäe 10a, Tallinn) is open Mon–Fri from 8:00 to 16:30, the service place is closed at weekends, but from 9:15 to 16:45, the service place personnel is available via email and telephone. Please declare electronically or through a customs agency (see declaration instructions).

– the opening hours of the Muuga service place have been temporarily changed: the free zone border (Põhjaranna tee 21 / Maardu tee 65, Maardu) is open Mon–Sun twenty-four hours, the customs service place (Veose 4, Maardu) is open from 1 June on Mon–Sat from 8:30 to 19:30, and the Vessel Traffic Center is open Mon-Sun twenty-four hours and the center's customs officials are available via e-solutions and telephone.

– the free zone border in Sillamäe is open Mon–Sun twenty-four hours and the Sillamäe service place is open Mon–Sun from 8:00 to 20:00.