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When you first log on into the e-Tax/e-Customs, a user account will be created for you.
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You will need access privileges to be able to use e-services.
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In order to use e-services on your own behalf, first you will need to link the user account to a person. When you link the user account to a person, you will receive automatic access privileges for using e-services on your own behalf:
- if you have been registered as a non-resident already, contact the client service of the Estonian Tax and Customs Board (ETCB) with a request to link the user account to your person;
- if you have not been registered as a non-resident, contact the ETCB's client service with a request to register yourself as a non-resident and to then link the account created to your person.
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In order to use e-services only on behalf of a party represented, a user account does not need to be linked to a person beforehand; however, you do need access privileges on behalf of the party represented, which may be granted based on a user name also:
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contact the ETCB's client support in order to find out your user name or add access privileges on behalf of a party represented, by presenting an authorisation document.
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E-mail address for the ETCB’s client support: e-maks@emta.ee.
After receiving access privileges, you may view and change your user account information as follows
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Open in the e-Tax/e-Customs the user account (‘Agreement and settings’ → ‘User account’).
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User information will be displayed.
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If the account has no link to a person, the page will have a button for initiating the merging of accounts and changing contact details. You can change the telephone number and the e-mail address.
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You can remove means of authentication; however, you cannot remove:
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authentication using an Estonian personal identification code,
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the last valid means of authentication.
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Merging accounts
If you have multiple user accounts, you can merge them with one another.
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At any one time, you can only merge two of your own accounts – your non-personalised account with your personalised account.
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The accounts must be active.
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Only those accounts that are not personalised have a button for initiating the merging of accounts.
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A merging request will be active for 48 hours, after which time it will be removed.
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Steps
1. Log on into the e-Tax/e-Customsusing the account not linked to the person.
- Open the user account (‘Agreement and settings’ → ‘User account’).
- Choose the initiation of the merging of accounts.
- A form will open for searching for the user account with which account merging is sought.
- Confirm your wish to merge.
2. Next, log in using your other account, which you wish to merge:
- Open the user account (‘Agreement and settings’ → ‘User account’).
- The user account will display notification about the initiation of the merging of accounts, with the user name for the account to be amalgamated displayed.
- Confirm the merging.
- If the account to be merged has a means of authentication that the main account does not, it will be included among the means of authentication for the main account.
- The account to be merged will be closed.