Estonian Tax and Customs Board (ETCB) e-services are now available at the e-MTA environment that has an improved modern design and convenient structure.
Deputy Director General Triin Raaper says e-MTA offers improved clarity and is more modern, providing users an easy overview of their tax and customs affairs. “Our main objective was user-friendliness, allowing customers a convenient direct channel of communication with the agency, to customise their desktop including links and easily use services on smart devices,” Raaper explained.
“It is also important to note that the new technology allows us to quickly implement changes and updates to the environment, permitting further development based on user feedback,” Raaper added.
E-MTA is an obvious and helpful environment that meets a user’s actual needs and requires no special training for carrying out day-to-day operations. Each business owner or individual can use the environment by themselves to perform their tax and customs obligations.
Please be patient because e-MTA may experience short-term performance issues in its initial few days.
Important E-MTA desktop elements
- Summary view. The summary view lets the user see a quick overview of all their data, i.e. an overview of all tax returns, receivables and prepayment accounts depending on the permissions and authorisations they have been granted.
- Principal view. In the principal view one specific principal has been selected (natural or legal person) and information is displayed only related to such person.
- Menu and navigation. The main menu containing various e-services is now located on the left side of the screen. The summary view includes the menu sections of all person types (natural person, sole trader, legal entity). Quick links can be conveniently saved for fast access to or sending of information. The search function also simplifies the fast retrieval of e-services and information.
- Help centre. In order to get quick help it is possible to initiate a conversation on each page, get context-based helpful information and review answers to frequently asked questions.
- Communication and document delivery. Users can initiate conversations with ETCB to answer their questions. ETCB has the ability to deliver notices, certificates and documents to users.
- Balances. It is possible to view various balances, the prepayment account balance, searches can be made for claims and claim operations using various filters. Users have the option to create balance inquiries and submit refund applications.
- Customs overview and desktop – overview of all customs declarations. Under customs users can find all services related to customs services and import and export of goods.
- Tax overview and desktop – overview of all tax returns. The taxes section contains all services related to tax obligations or settlement. Here users have income tax and social tax returns, personal income tax returns, as well as excise duties, land taxes, value-added tax, local taxes, etc.
Comments by partners
Ats Albre, Head of Delivery at Nortal Estonia: “We are happy to be part of a project that once again proves ETCB to be a leader among Estonian government agencies and global tax administrations in creating public sector services based upon citizen and customer interest. Updated services help save valuable time and simplify the lives of public officials and all citizens.“
Icefire CEO Vilve Vene thinks the new e-MTA is a globally unique service and a good example of innovation in partnership between public and private sector. “We are happy to contribute our financial and technology-related competences to Estonian e-service development that further improves communication with the state,” Vene added.
Cybernetica Project Manager Piret Freudenthal says this is a notable step in e-MTA system updates, interfacing customs systems with a new client desktop. “ETCB has been our important strategic partner for decades. This round of updates ensures reliability in the transition to a new environment and simplifies the adoption of new services and applications in the future,” Freudenthal commented.
Marek Mägi, Deputy Director of Information Technology Centre of the Ministry of Finance says that from a technical perspective the new self-service system is based upon a service-oriented architecture and modular system, using as many open source solutions as possible. “This structure reduces information system upkeep costs. It also speeds up and simplifies system technical support and potential future development,” Mägi commented.
Services were co-developed by ETCB with Information Technology Centre of the Ministry of Finance, Cybernetica, Nortal and Icefire. The total cost of the self-service system update was 6.2 million euros, of which 4.6 million euros was financed by the European Regional Development Fund.