Introduction

The purpose of Estonian Tax and Customs Board (ETCB) is to administer state revenues, implement national tax and customs policy and protect society and legal economic activity.

Our goal is to offer convenient and efficient tax services and protection of economic environment for the benefit of people, enterprises and the Estonian state.

We have set a target to make Estonia a country with the highest voluntary tax compliance in Europe. In order to achieve this, we have set four main strategic direction with the help of which we define our day-by-day operative activities and leading our organisation towards the desired vision:

  • willingness to pay taxes: we will increase the willingness to pay taxes in Estonian society by being a trustworthy cooperation partner to taxpayers.
  • simple and convenient public services: we will offer all taxpayers streamlined means to perform their obligations. Services provided by the ETCB motivate people to comply with their tax and customs obligations in a correct manner.
  • equal tax competition and protection of society: surveillance over problematic taxpayers is efficient and systematic. Tax evasion and avoidance is complicated, cumbersome and expensive.
  • pioneering organisation and developing people: in order to achieve our organisation’s objectives, we are working professionally with commitment and in collaboration.
 

Structure

The structure of the Estonian Tax and Customs Board

  • The Estonian Tax and Customs Board operates in the administrative area of the Ministry of Finance.
  • We are among the five most trustworthy institutions in the country.
  • We employ over 1300 people.
  • More than 60 percent of our staff has higher education, 30 percent are men and 70 percent are women.
 

Management


Valdur Laid

Director General
 

Valdur Laid is the Director General of the Estonian Tax and Customs Board since June 2017.

Valdur Laid has previously worked as the Chief Executive Officer of TeliaSonera Finland (from 2014 to 2017).

Earlier Laid served on the Management Board of Elion Ettevõtted AS including eight years as Chairman of the Board, prior to which he worked eight years at the Bank of Estonia, including three years as Member of the Board.

Valdur Laid was born on 6 September 1969. He has graduated cum laude from the Department of Economics at Tallinn University of Technology and he has earned a Master’s level degree (MBA) in business management from the Lausanne-based International Institute for Management Development (IMD).

The duties of the Director General are stated in the statutes of the Estonian Tax and Customs Board.

Valdur Laid, Director General of the Estonian Tax and Customs Board

Reception of Director General

For registration to the reception of the Director General, please call the phone number +372 676 2102 (opening hours: Mon–Thurs 8:15–17:00, Fri 8:15–15:45). Management is located at Lõõtsa 8a, Tallinn.

 

Triin Raaper

Deputy Director General
 

Triin Raaper is the Deputy Director General of services since June 2019.

Triin Raaper was the head of the Service Department since January 2017 to May 2017.

She has previously held the positions of a head of the Revenue Department at the Estonian Tax and Customs Board and a head of the General Proceedings Division of the Recovery Department at the Northern Tax and Customs Centre, and worked in the Recovery Department of the Tallinn Tax Office for Legal Entities.

Triin Raaper was born on 10 March 1981. She has graduated from the Faculty of Economics of Tallinn School of Economics in speciality of taxation and the Estonian Business School in speciality of International business administration.

The duties of the Deputy Director General of services are stated in the statutes of the ETCB.

Triin Raaper, Deputy Director General of services of the Estonian Tax and Customs Board
 

Rivo Reitmann

Deputy Director General
 

Rivo Reitmann is the Deputy Director General of the Estonian Tax and Customs Board (ETCB) since October 2016 (Deputy Director General of supervision since June 2019). Rivo Reitmann was the deputy director general in the capacity of Director General since January 2017 to May 2017.

Rivo Reitmann has previously worked as the head of the Service Department (2011–2016), a chief specialist of the Service Department in ETCB, a chief specialist of the Tax Department in the Estonian Tax Board and an inspector of the Tax Department in Tallinn Tax Office for Legal Entities.

Rivo Reitmann was born on 9 June 1979. He has graduated from the Faculty of Economics of Tallinn School of Economics (2001) in speciality of taxation and the Estonian Entrepreneurship University of Applied Sciences (2015) in speciality of business management.

In 2014, Rivo Reitmann was awarded the 1st Class Badge of Honour of the ETCB.

The duties of the Deputy Director General of supervision are stated in the statutes of the ETCB.

Rivo Reitmann, Deputy Director General of supervision of the Estonian Tax and Customs Board

Reception of Deputies Director General

For registration to the reception of the Deputies Director General, please call the phone number +372 676 2102 (opening hours: Mon–Thurs 8:15–17:00, Fri 8:15–15:45). Management is located at Lõõtsa 8a, Tallinn.

02.12.2019