The purpose of Estonian Tax and Customs Board (ETCB) is to administer state revenues, implement national tax and customs policy and protect society and legal economic activity.
Our goal is to offer convenient and efficient tax services and protection of economic environment for the benefit of people, enterprises and the Estonian state.
We have set a target to make Estonia a country with the highest voluntary tax compliance in Europe. In order to achieve this, we have set four main strategic direction with the help of which we define our day-by-day operative activities and leading our organisation towards the desired vision:
- willingness to pay taxes: we will increase the willingness to pay taxes in Estonian society by being a trustworthy cooperation partner to taxpayers.
- simple and convenient public services: we will offer all taxpayers streamlined means to perform their obligations. Services provided by the ETCB motivate people to comply with their tax and customs obligations in a correct manner.
- equal tax competition and protection of society: surveillance over problematic taxpayers is efficient and systematic. Tax evasion and avoidance is complicated, cumbersome and expensive.
- pioneering organisation and developing people: in order to achieve our organisation’s objectives, we are working professionally with commitment and in collaboration.
- NEW! ETCB's Strategic Development Plan 2020 (675.91 KB, PDF)
- ETCB's Strategic Development Plan 2019 (723.67 KB, PDF)
- Statutes of the ETCB »
- ETCB's Strategic Development Plan 2017–2020. Synopsis of 2018 (830.71 KB, PDF)
- The Estonian Tax and Customs Board operates in the administrative area of the Ministry of Finance.
- We are among the five most trustworthy institutions in the country.
- We employ over 1300 people.
- More than 60 percent of our staff has higher education, 30 percent are men and 70 percent are women.
- Service bureaus and customs offices are located all over Estonia.
- The field of tax and customs can be studied at the Financial College of the Estonian Academy of Security Sciences.
- Places of employment on the staff and function groups of the places of employment of the ETCB from 1 July 2020 (285.88 KB, PDF) (in Estonian)
- Decree No. 46-P of the Director General of the ETCB dated 26 June 2020 "Establishment of the places of employment on the staff of the Estonian Tax and Customs Board and the classification of the places of employment into function groups" (181.24 KB, PDF) (in Estonian)
- Job descriptions for the employees of the ETCB are available in Estonian on the web page of the contact details of officials and employees.
Madis Jääger is the Director General of the Estonian Tax and Customs Board since 4 January 2021.
In 2010–2018, Madis Jääger led Olympic Entertainment Group. From 2001 to 2010, Jääger worked at the auditing firm PricewaterhouseCoopers, he is also a sworn auditor and a member of the Estonian Auditors' Association.
Madis Jääger was born on 17 January 1980. Jääger has a bachelor's degree (cum laude) in international business administration from the Estonian Business School and a master's degree in business administration from the University of Tartu.
The Director General is appointed by the Minister of Finance for a term of five years.
The duties of the Director General are stated in the statutes of the Estonian Tax and Customs Board.
Reception of Director General
For registration to the reception of the Director General, please call the phone number +372 676 2102 (opening hours: Mon–Thurs 8:15–17:00, Fri 8:15–15:45). Management is located at Lõõtsa 8a, Tallinn.
Deputy Director General
Triin Raaper is the Deputy Director General of services since June 2019.
From September 2020 to January 2021, Triin Raaper was the Deputy Director General in the capacity of Director General.
She was the head of the Service Department since January 2017 to May 2017.
Triin Raaper has previously held the positions of a head of the Revenue Department at the Estonian Tax and Customs Board and a head of the General Proceedings Division of the Recovery Department at the Northern Tax and Customs Centre, and worked in the Recovery Department of the Tallinn Tax Office for Legal Entities.
Triin Raaper was born on 10 March 1981. She has graduated from the Faculty of Economics of Tallinn School of Economics in speciality of taxation and the Estonian Business School in speciality of International business administration.
The duties of the Director General and the Deputy Director General of services are stated in the statutes of the ETCB.
Deputy Director General
Rivo Reitmann is the Deputy Director General of the Estonian Tax and Customs Board (ETCB) since October 2016 (Deputy Director General of supervision since June 2019). Rivo Reitmann was the Deputy Director General in the capacity of Director General since January 2017 to May 2017.
Rivo Reitmann has previously worked as the head of the Service Department (2011–2016), a chief specialist of the Service Department in ETCB, a chief specialist of the Tax Department in the Estonian Tax Board and an inspector of the Tax Department in Tallinn Tax Office for Legal Entities.
Rivo Reitmann was born on 9 June 1979. He has graduated from the Faculty of Economics of Tallinn School of Economics (2001) in speciality of taxation and the Estonian Entrepreneurship University of Applied Sciences (2015) in speciality of business management.
In 2014, Rivo Reitmann was awarded the 1st Class Badge of Honour of the ETCB.
The duties of the Deputy Director General of supervision are stated in the statutes of the ETCB.
Reception of Deputies Director General
For registration to the reception of the Deputies Director General, please call the phone number +372 676 2102 (opening hours: Mon–Thurs 8:15–17:00, Fri 8:15–15:45). Management is located at Lõõtsa 8a, Tallinn.