Information phones and e-mails

We serve clients Mon–Thu 8.30–16.30, Fri 8.30–15.30.

General information1811 or (+372) 880 0810 (calling from a foreign country)
Skype: mta.eesti
Tax consultation to private and self-employed clients880 0811fyysisikemta.ee
Tax consultation to business clients880 0812jurisikemta.ee
VAT consultation880 0813 kaibemaksemta.ee
Customs information, e-Customs
(Provision of advice on excise matters)
880 0814 tolliinfoemta.ee
E-services (e-Tax)880 0815e-maksemta.ee
Land tax consultation880 0816maaemta.ee
Heavy goods vehicle tax consultation880 0816raskeveokemta.ee
Information on tax arrears1811volainfoemta.ee
Non-resident nonresidentemta.ee

Price

Payment for a call to the general information line number 1811 is made on the basis of the price list of the telephone operators. Further information can be obtained from your telephone operator.
The prices for other information line calls are packet-based.

If you make a call, then:

  • to ensure better service phone calls are recorded
  • the average waiting time for a call is 25 seconds, at busy periods the call is placed on the waiting list
  • if it is necessary to gather information for the reply, we shall take your contact details and agree to a call-back time

If you send an e-mail, then:

  • we shall reply at the latest within five working days
  • if it is necessary to gather information for the reply, we shall answer at the latest within 30 calendar days
  • please add your contact phone number to your e-mail

Please note that:

  • we shall not provide the information on tax secrecy because by the phone call or by the e-mail we cannot identify the person who has made the inquiry and therefore the data may reach a third person
  • we serve you in Estonian, but according to the needs and possibilities in some other language as well
     



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